You can find out more about What is adult social care and who is eligible for support as well as what happens after you've made a referral. 

If you would like to make a referral to Adult Social Care for yourself or someone else, you can do this online:

Worcestershire Adults Portal.

Referrals submitted through the portal will be reviewed by advisors who will consider the information you provide and either get back to you directly or will pass your enquiry on to the appropriate Adult Social Care team to contact you. 

If you are unable to use the portal or wish to contact the team to talk through your concerns by telephone, please call us on 01905 768053, Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm 

You can find information about your rights as a carer and how to get support in our looking after someone pages 

For a discussion about support available to you or for an assessment of your needs as a Carer you can self-refer to Worcestershire Association of Carers online using the Worcestershire Adults Portal 

Worcestershire Adults Portal Carers

If you are unsure on how to use the portal, please see our guidance section below for hints and tips.

Alternatively, you can call Worcestershire Association of Carers by phoning 0300 0124272

More information is available online on the Carers Hub.

Our Professionals, Providers and Policies section has a range of information and resources for professionals including Deprivation of Liberty Safeguards, payment information for providers, careers and opportunities and our in-house Worcestershire County Council care and support services.

Professionals can make referrals to Adult Social Care online by using the Worcestershire Adults Portal  

Worcestershire Adults Portal professional referral

If you are unsure on how to use the portal, please see our guidance section below for hints and tips.

To report a safeguarding concern please use our online form: 

Report safeguarding concerns about an adult
 

How the portal works

The forms you complete go to Here2Help and Adult Social Care. You will be asked to register for a unique account which allows you to view submitted forms and receive feedback about your referrals.

You only need to register once and referrals will be kept for 30 days.

The Worcestershire Adults Portal User Guides

If you are having difficulty with accessing, registering or using the Worcestershire Adults Portal there are some helpful tips within the Worcestershire Adults Portal guide (PDF)