What are cookies?
Cookies are small text files that are placed on your device by websites that you visit.
The cookies are used to collect information to analyse which parts of the website are most useful to our visitors. The information is used only for web analytics and no personal details are stored as all data in Google Analytics is aggregated and anonymised.
What information we collect?
The information we collect includes:
- the name of your internet service provider and the internet protocol (IP) address you are using
- the date and time you visit our website
- how you use our website and the pages you interact with
- the internet address of any websites which have linked you directly to our site
What cookies we set up?
Google Analytics including Google Analytics Advertising Features
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. The cookies will not be used for advertising but instead provide us with more information about who visits our site and what they look at, in order to provide us with information and make improvements to the website. The information collected by these cookies cannot identify individuals. Within Advertising Features we have implemented Demographics and Interests reports.
Microsoft clarity live
A behavioural analytics tool that allows us to view visual insights and shows us which parts of our website get the most engagement. It offers dashboards, heatmaps and session replays. These cookies will not be used for advertising but instead to provide us with information that we can use to improve our site.
Cookie Name: fbp
Purpose: published by Facebook (Meta) and used by CAN Digital Solutions Limited (CAN) to deliver targeted online advertising across Facebook and Instagram up to 180 days.
Cookie Name: gtag
Purpose: published by Google and used by CAN Digital Solutions Limited (CAN) to deliver targeted online advertising across the Google display network up to 540 days.
Cookie Name: “d”
Purpose: published by Quantcast and used by CAN Digital Solutions Limited (CAN) to deliver targeted online advertising across the Quantcast network up to 13 months.
Cookie Name: UpTag
Purpose: Published by Basis and used by CAN Digital Solutions Limited (CAN) to deliver targeted online advertising across Facebook and Instagram up to 180 days.
When a user logs in we put the user id/barcode in the logs showing that the user had logged in, this uses a session ID cookie. If you delete the cookie, the login/session information is lost and you would need to log in again.
Other actions taken by the user (searching/placing holds/renewals/my lists) gets logged too, but not in a way that would let us link the action to the user who is logged in. We can say when a hold is placed, but not by who or on what (aside from looking up the hold in the Symphony database). Searching similarly logs what search was done and how many hits were returned, but not who did it.
Domains: sirsidynix.net.uk and wcc.ent.sirsidynix.net.uk
We have developed several web applications for you to do things online, we are only setting necessary cookies that make sure that these applications work as they should.
Domains: e-services.worcestershire.gov.uk and capublic.worcestershire.gov.uk
We embed some YouTube videos on our pages. A YouTube cookie is used to provide web analytics in terms of the number of times a video has been watched and/or shared.
How to delete cookies or reject cookies?
We recommend you allow the cookies we set by this website as they help us to provide you with a better service.
If you do not want to receive cookies from this website:
- select cookie settings under the privacy settings in your browser options
- add our domain (www.worcestershire.gov.uk) to the list of websites you do not want to accept cookies from
- under settings you can also delete individual cookies or any cookies that your browser has stored
You can find more information on how to delete and control cookies at