Get in contact with Adult Social Care

Get in contact with Adult Social Care

If you live in Worcestershire, are 18 or over and need support with your health and wellbeing, or if you are seeking support for a family member or friend, we are here for you.

What can we support you with?

  • information, advice, guidance and signposting
  • direct referrals to community support and services
  • referral to the Targeted Adult Support Team
  • referral to Adult Social Care
  • reporting a safeguarding concern, see: Report a safeguarding concern about an adult

What to expect from us

One of our advisors will call you once you have made contact, they will:

  • discuss what is working well for you and what you need support with
  • determine the most suitable information, advice and guidance for you
  • communicate with you through your preferred method of contact
  • summarise your conversation and provide details about the information discussed and any recommended services

If the advisor determines that additional support is needed, they may refer you to the Targeted Adult Support Team or directly to Adult Social Care with consent.

How do I make contact?

Resident

I am a member of the public and I want to contact the team.

Carer

I am a carer or I look after someone and I want to get some support.

Professional

I am a professional and I want to contact the team.

Other support available

Community Services Directory - search for help

You may be refered to community support and we will encourage you to search the Community Services Directory.

Targeted Adult Support Team

The Team can organise up to 12 weeks of personalised support for adults who are not currently receiving Adult Social Care.

Adult Social Care

Some people who have care and support needs may be referred to Adult Social Care.

The journey through adult social care

This guidance explains your journey through our adult social care services and what each team do.

Worcestershire Advice Network

Is a partnership of local agencies here to help you with every day problems such as benefits,housing and debt.

Alternative contact options

The best way to get in touch is using our options above.

However, if you are a member of the public and cannot complete the forms online, please book a telephone appointment. 

Please note: the telephone appointment line is not for professionals. All professionals must use the online forms. Calls can be booked for a morning slot where you will be called back between 9:15am and 12:15pm or an afternoon slot where you can expect an appointment between 1:00pm and 4:00pm. If you require a specific time please put this in the comments section and we will try out upmost to accommodate.

Important: If your call is regarding support for two people please book two appointments.

Book a telephone appointment

If you need help booking the appointment please call the Adult Front Door Service on: 01905 768053.

Our opening hours are Monday to Thursday 9:00am to 5.00pm and Friday 9:00am to 4.30pm.

Outside these hours, contact the out of hours Emergency Duty Team

How our referrals portal works and user guide

The forms you complete go to the Adult Front Door service and Adult Social Care. You will be asked to register for a unique account which allows you to view submitted forms and receive feedback about your referrals.

You only need to register once and referrals will be kept for 30 days.

If you are having difficulty with accessing, registering or using the Worcestershire Adults Portal there are some helpful tips within the Worcestershire Adults Portal guide (PDF).

Related

Household Support Fund

Support is available for those households who are struggling with the cost of living.

Cost of living support

Many Worcestershire residents are currently struggling with rising living costs. That’s why it is important to know what help and support is available to you.

Blue Badge scheme

The Blue Badge scheme helps you park closer to your destination if you’re disabled.

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