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Adult social care

Building Together Team

Care and support assessments

You can find out more about how a care and support assessment works, including who’s eligible and what happens afterwards 

If you would like to make a referral to Adult Social Care for yourself or someone else, you can do this online by using the Worcestershire Adults Portal  

Worcestershire Adults Portal

Proceed to contact us

If you are unable to use the portal or wish to contact the team to talk through your concerns by telephone, please call us on 01905 768053

Opening hours are Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm.

For out of hours emergencies call 01905 768020.

Learning Disability Partnership Board

Find our more about the Learning Disability Strategy.

Read our Learning Disabilities Strategy.

Proceed to contact us

Email:LDPB@worcestershire.gov.uk

Make a compliment, comment or a complaint

Take a look at our compliments, comments and complaints information and find out how you can submit feedback to Adult Social Care.

Paying for care

You might find the information and advice you are looking for on our webpages:

General enquiries about paying for care

For queries about ongoing direct debit payments or you have a query about your bill please call 01905 844543.

For other queries please call us on: 01905 768053.

Opening hours are Monday to Thursday 8:30am to 5pm and Friday 8:30am to 4:30pm.

Direct payments

If you already have a direct payment

For information and advice about: 

If you do not currently receive care and support 

For a discussion about your needs and whether you might be eligible for direct payments please contact care and support 

Professionals

Take a look at our Professionals, Providers and Policies information for advice and guidance for professionals

Care and support referrals

To make a new referral to Adult Social Care please use the:

Professionals Worcestershire Adults Portal

If you are unsure on how to use the portal, please see our portal guidance (PDF).

Safeguarding concerns 

To report a safeguarding concern please use our online form: 

Report safeguarding concerns about an adult

Deprivation of Liberty Safeguards Applications 

You can request a new DoLS authorisation or request a change to an existing authorisation on our Deprivation of Liberty Safeguards Page.

Report abuse or neglect of an adult

Report safeguarding or abuse concerns

For information see safeguarding and reporting concerns about an adult

Report a safeguarding concern

To report a safeguarding concern please call us on 01905 768053

Opening hours are Monday to Thursday 8:30am to 5pm and Friday 8:30am to 4:30pm.

For out of hours emergencies call 01905 768020

Our Help in a Crisis page has information on support available out of hours and when to contact us.

Safeguarding advice

If you would like safeguarding advice, please phone the Adult Safeguarding Team on 01905 843189 (note this number does not accept referrals)

Professionals

Professionals can complete an online form to report concerns about abuse or neglect

Report a concern

Support for carers

You can find information about your rights as a carer and how to get support in our looking after someone pages.

For a discussion about support available to you or for an assessment of your needs as a Carer you can self-refer to Worcestershire Association of Carers online using the Worcestershire Adults Portal 

Worcestershire Adults Portal

If you are unsure on how to use the portal, please see our portal guidance (PDF) for hints and tips. 

Proceed to contact us

Worcestershire Association of Carers offers information and advice to those looking after someone on behalf of Worcestershire County Council.

Opening hours are Monday to Friday 9am to 7pm and 9am to 12pm on Saturday.

For out of hours emergencies: 01905 768020.

Our Help in a Crisis page has information on support available out of hours and when to contact us.

Where to start to find help and support

Before you contact us, you might find the information and advice you are looking for on our webpages:

Proceed to contact us

If you can't find the services and support you need, please fill in an Adult Front Door Referral form and one of our advisors will get in touch.

Adult Front Door Referral form

If you cannot complete the Adult Front Door Referral form online, please call 01905 768053 

Our opening hours are Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 4.30pm. 

Births, deaths and marriages

Coroner

Find our more on the The Coroner's Service.

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Coroner's Officers

Administration Office

Postal Address

Worcestershire Coroner’s Court, Martins Way, Stourport-on-Severn, Worcestershire DY13 8UN.

  • The Office is open from 9:00am to 4:00pm Monday to Friday.
  • The Court is open from 9.15am to 4:00pm Monday to Friday

Out of Hours

Contact the Coroner's Office can be made through your local police station, a police officer will contact the Coroner on your behalf. 

West Mercia Police have a central non-emergency contact centre - telephone 101 and ask them to contact a Coroner’s Officer.

Registration services (birth, death, marriage, civil partnership and citizenship)

More information on services provide for births, deaths and marriages.

Proceed to contact us

If you have a comment, compliment or complaint about Worcestershire Registration Service, have any questions or need help with appointments, please contact the Registration Service at registeroffice@worcestershire.gov.uk or telephone 01905 768181.

Business

Commercial services

For more information:

If you have a query about a specific tender, please register to In-tend and raise your enquiry via a clarification or correspondence on the relevant page. 

Register to In-tend

If the tender has been distributed by email, please send your correspondence to the email which sent out the tender.

Your query will be responded to much more quickly if you do this.

Other queries

If you have a query that relates to neither of these, please fill out this form.

Property services

For more information:

Facilities Management contact us

Facilities Management Call Centre On: 0121 704 6901

Tenant queries contact us

propertyrequests@worcestershire.gov.uk for general queries

propertyinvoices@worcestershire.gov.uk for rent or service charge invoices and other account related issues

Suppliers, invoices and payments

For more information:

Proceed to contact us

Payment enquiries (No Purchase Order, No Pay policy) please email: wccpaymentenquiries@worcestershire.gov.uk

Payment suppliers' email: wccsuppliers@worcestershire.gov.uk

Invoices should be sent electronically to: wccinvoices@worcestershire.gov.uk 

 

Trading Standards

Report a Consumer Complaint

To report a consumer complaint please contact the Citizens Advice Consumer Helpline

Please note we will not respond to any complaints received via the following email addresses. This service no longer provides any civil advice. If your complaint should be dealt with by Trading Standards, it will be referred to us by the Consumer Helpline.

Businesses requesting advice should contact us via the enquiry email.

Building and planning

Get involved

For more information:

Proceed to contact us

Post: Planning, Directorate of Economy and Infrastructure, County Hall, Spetchley Road, Worcester, WR5 2NP.

If you would like to register on our consultation database, please fill in this form

Planning Database Form

or email: PlanningDatabase@worcestershire.gov.uk 

Minerals Planning

To make a planning application for a minerals development, apply using our Minerals Planning Application Form. 

Proceed to contact us

Send your completed Minerals Planning Application form to Head of Planning and Transport Planning, at:

Development Control Team
Worcestershire County Council
County Hall
Spetchley Road
Worcester
WR5 2NP

Email: DevControlTeam@worcestershire.gov.uk

For queries about minerals planning policy, please email: minerals@worcestershire.gov.uk

Children's Social Care

Care Leavers

If your social worker has just referred you to the Care Leavers' Team or you are about to leave or have already left care then take a look at our Care Leavers' information.

    Proceed to contact us

    Email CareLeaversDuty@worcschildrenfirst.org.uk

    Via post: Care Leavers Team, Worcestershire County Council, PO Box 589, Worcester, WR5 4AH

    Facebook - Worcestershire Care Leavers

    Children and Young People’s Strategic Partnership Board

    For more information please visit: Children and Young People Plan

    Children with Disabilities

    Take a look at our Children with Disabilities information and find out how to request an assessment of need.

    Proceed to contact us by phone

    If you do ​need to speak to us by phone, you can call 01905 844343

    Compliment, comment or complain

    Take a look at our Children's Social Care information to find out more.

    Complete an online feedback form

    Proceed to contact us

    Consumer Relations Officer

    Worcestershire County Council,
    Consumer Relations,
    County Hall,
    Spetchley Road,
    Worcester,
    WR5 2NP

    Early Help Family Support

    Take a look at our Early Help Family Support information for advice and support.

    Proceed to contact us by phone

    If you do ​need to speak to us by phone, you can call:

    The Bromsgrove Team telephone on 01905 845154

    The Malvern Hills Team telephone on 01905 843961

    The Redditch Team telephone on 01905 846783

    The Worcester Team telephone on 01905 843339

    The Wychavon Team telephone on 01905 844229

    The Wyre Forest Team telephone on 01905 846210

    Early Help family support district teams

    Find out more information Early Help family support.

    Proceed to contact us

    If you do ​need to speak to us by phone, you can call:

    The Bromsgrove Team telephone on 01905 845154

    The Malvern Hills Team telephone on 01905 843961

    The Redditch Team telephone on 01905 846783

    The Worcester Team telephone on 01905 843339

    The Wychavon Team telephone on 01905 844229

    The Wyre Forest Team telephone on 01905 846210

    Family Front Door

    The Family Front Door is the referral point for all referrals where members of the community and professionals refer children and young people living in Worcestershire where they are worried about their safety and welfare.

    Proceed to contact us by phone

    If you do ​need to speak to us by phone, you can call 01905 822666

    Staff are available Monday to Thursday from 9.00am to 5.00pm and Fridays from 9.00am to 4.30pm.

    For assistance out of office hours (weekdays and all day at weekends and bank holidays): telephone: 01905 768020

    Fostering

    Take a look at our fostering information and find out what it is like to be a foster carer.

    Register your interest in becoming a foster carer

    Proceed to contact us

    Email: fostering@worcschildrenfirst.org.uk

    Or call us today to speak to a Fostering Recruitment Officer on 0800 0282158.

    Fostering events

    For more information on the different events please visit:

    Proceed to contact us

    Email: WCFFEvents@worcschildrenfirst.org.uk

    GET SAFE

    Take a look at our GET SAFE information for advice and guidance.

    Proceed to contact us by phone

    If you do ​need to speak to us by phone, you can call 01905 845568

    Placements Provider Portal

    For more information:

    Proceed to contact us

    External Placements Providers email: placements@worcschildrenfirst.org.uk

    Foster and Kinship Carers email: fosteringportal@worcschildrenfirst.org.uk

    Positive Outcomes Project

    Take a look at our Positive Outcomes Project to find out more information.

    Proceed to contact us by phone

    If you do ​need to speak to us by phone, you can call: 01905 843464

    Ready Steady Worcestershire’s Holiday Activities and Food

    If you would like further information:

    General enquiries

    Email enquiries@hafworcestershire.co.uk 

    Providers enquiries

    Email: providers@hafworcestershire.co.uk

    School enquiries

    Email: schools@hafworcestershire.co.uk

    Refer to Children's Social Care

    If you have reason to believe that a child, young person or adult is at immediate risk from harm contact the Police: telephone: 999

    Take a look at our refer to children's social care information and find out what to do if you are worried about a child.

    Non-urgent professional referrals

    Proceed to contact us by phone

    If you do ​need to speak to us by phone, you can call 01905 822666

    Staff are available Monday to Thursday from 9.00am to 5.00pm and Fridays from 9.00am to 4.30pm.

    For assistance out of office hours (weekdays and all day at weekends and bank holidays): telephone: 01905 768020

    Safeguarding Quality Assurance

    Take a look at our Safeguarding and Quality Assurance information for advice.

    Proceed to contact us by phone

    If you do ​need to speak to us by phone, you can call: 01905 846221

    The Information Access Team

    Accessing your records, for more information:

    Proceed to contact us

    The Information Access Team
    Corporate Information Management Unit
    Worcestershire County Council
    County Hall
    Spetchley Road
    Worcester
    WR5 2NP

    The Virtual School

    Find out more information on The Virtual School.

    Proceed to contact us

    Please email virtualschool@worcschildrenfirst.org.uk and one of the team will get back to you.

    Communities

    Community Services Directory

    Take a look at our community services directory and register as a volunteer or service provider.

    Proceed to contact us

    Search for local help

    Request help

    Worcestershire Armed Forces Covenant

    For more information:

    Contact Worcestershire Armed Forces Covenant

    email: WAFCC@worcestershire.gov.uk

    Council and democracy

    Council finance

    See our council finance pages to find out more information on how to pay for services and find out more about Council finances.

    Make a payment

    Pay for adult social care

    Proceed to contact us

    Direct Debits

    Email: wbu@worcestershire.gov.uk

    Telephone: 01905 844543

    Equality and diversity

    Take a look at our equality, diversity and inclusion information and find out how the County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

    Proceed to contact us by phone

    If you do ​need to speak to us by phone, you can call 01905 766225

    Or email equality@worcestershire.gov.uk

    Scrutiny Team

    For more information:

    Proceed to contact us

    Email: scrutiny@worcestershire.gov.uk

    Worcestershire Youth Cabinet

    For more information:

    Proceed to contact us

    Email: youthvoiceteam@worcestershire.gov.uk

    District Councils

    Bromsgrove District Council

    Website: Bromsgrove District Council

    Telephone: 01527 881288.

    Emergency out of hours: 01527 871565

    Address: Parkside, Market Street, Bromsgrove, Worcestershire B61 8DA

    Car parking for Parkside is in adjacent town centre car parks

    Please note that there is no on-site parking, except for permit holders.

    Open 9:00am to 5:00pm, Monday to Friday, except for bank holidays.

    Malvern Hills District Council

    For Malvern, Tenbury Wells and Upton-upon-Severn.

    Website: Malvern Hills District Council

    You can still use our online services or contact us by phone. If you urgently need to speak to someone face-to-face about one of our services, then appointments are available by calling 01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.

    Address: Council House, Avenue Road, Malvern, WR14 3AF.

    Reception opening times 

    • 9:00am to 3:00pm Monday to Friday
    • CLOSED Saturday and Sunday

    Redditch Borough Council

    Website: Redditch Borough Council

    Telephone: 01527 64252.

    Emergency out of hours: 01527 67666

    Address: Town Hall, Walter Stranz Square, Redditch B98 8AH.

    If you have difficulty getting through on our normal phone number above, please use our alternative number: 01527 534123.

    To reach the Town Hall by car, exit the ring road at exit 2 for Car Park 2.

    Open 9:00am to 5:00pm, Monday to Friday, except for bank holidays.

    Worcester City Council

    Website: Worcester City Council

    Contact information

    Wychavon District Council

     For Droitwich Spa, Evesham and Pershore.

    Website: Wychavon District Council

    Contact information

    Wyre Forest District Council

    For Kidderminster, Stourport-on-Severn and Bewdley.

    Website: Wyre Forest District Council

    Address: Wyre Forest House, Finepoint Way, Kidderminster, Worcestershire DY11 7WF

    Contact information

    Education Services

    Autism and CCN

    More information can be found on the Autism and Complex Communication Needs page.

    Proceed to contact us

    Email: Autism@worcschildrenfirst.org.uk

    Telephone: 01905 844328

    Careers Advice and Guidance

    More information can be found on the Careers advice and guidance page.

    Proceed to contact us

    Email: CareersAdvice@worcschildrenfirst.org.uk

    Telephone: 01905 845585

    More information can be found on the Careers advice and guidance page.

    Proceed to contact us

    Email: CareersAdvice@worcschildrenfirst.org.uk

    Telephone: 01905 845585

    Children in Entertainment and Employment

    More information can be found on the Children in Entertainment and Employment page.

    Proceed to contact us

    Email: CEE@worcschildrenfirst.org.uk

    Telephone: 01905 845640

    Children missing education

    More information can be found on the Children missing education page.

    Proceed to contact us

    Email: cme@worcschildrenfirst.org.uk

    Early Years

    More information in the services we provide can be found on our Early Years page.

    Proceed to contact us

    Email: EYCC@worcschildrenfirst.org.uk

    Telephone: 01905 844048.

     

    Education conferences

    Find out information on Education Services Training and CPD

    Find out more information on education conferences including how to access CPD, bookings, cancellations, transfer process, post conference and master class support.

    Proceed to contact us

    If you require further support please email conferences@worcschildrenfirst.org.uk.

    Educational Psychology

    More information in the services we provide can be found on our Educational Psychology page.

    Proceed to contact us

    Email: EdPsychology@worcschildrenfirst.org.uk

    Telephone: 01905 844499

    Governors Services

    Information on Governors Services and how to subscribe to their services.

    Proceed to contact us

    Email: governorservices@worcschildrenfirst.org.uk
    Telephone: 01905 846400

    For training enquiries

    Email: governortraining@worcschildrenfirst.org.uk

    Gypsy Roma Traveller Education

    More information can be found on the Gypsy Roma Traveller Education page.

    Proceed to contact us

    Email: GRT@worcschildrenfirst.org.uk

    Telephone: 01905 846045

    Inclusion

    More information can be found on the Early Years Inclusion and Inclusion in Educational Settings pages.

    Proceed to contact us

    Email: eyinclusion@worcschildrenfirst.org.uk

    Telephone: 01905 843099

    Learning Support

    More information on Learning Support.

    Proceed to contact us

    Email: LST@worcschildrenfirst.org.uk

    Medical Education Team

    More information on Medical Education Team.

    Proceed to contact us

    Email: MET@worcschildrenfirst.org.uk

    Telephone: 01905 844864

    Nursery Education Funding

    More information on Nursery Education Funding can be found on the web page.

    Proceed to contact us

    Email: NEF@worcschildrenfirst.org.uk

    Telephone: 01905 844441

    School Improvement Advisers

    More information can be found on the School Improvement page.

    Proceed to contact us

    Email: SchoolImprovement@worcschildrenfirst.org.uk

    Telephone: 01905 844490

    Traded service

    More information in the services we provide can be found on our Support Services page.

    Proceed to contact us

    Email: Schoolservices@worcschildrenfirst.org.uk

    Telephone: 01905 844300

    Environment

    Countryside

    Contact countryside

    Email: countryside@worcestershire.gov.uk

    Telephone: 01905 845617

    Countryside greenspace team

    The countryside community greenspace team offer advice and support to communities and land managers.

    For more information:

    Contact the countryside greenspace team

    Telephone: 01905 766155

    Email: communitygreenspace@worcestershire.gov.uk

    Ecology Service Team

    For more information:

    email: ecology@worcestershire.gov.uk

    Emergency planning unit

    For more information:

    Contact the emergency planning unit

    Email: emergencyplanningstaff@worcestershire.gov.uk

    Telephone: 01905 766171

    Lead Local Flood Authorities

    For more information:

    Contact lead local flood authorities

    email: flooding@worcestershire.gov.uk

    Learning for sustainability

    For more information:

    Contact learning for sustainability

    email: learningforsustainability@worcestershire.gov.uk

    Local Access Forum

    The Countryside and Rights of Way Act 2000 required Local and National Park Authorities to set up a Local Access Forum (LAF) for their areas.

    For more information:

    Contact Local Access Forum secretary

    Telephone: 01905 845617

    Sustainability

    For more information:

    Contact sustainability

    email: sustainability@worcestershire.gov.uk

    Parish lengthsman scheme

    For more information:

    Contact parish lengthsman scheme

    email: lengthsmanscheme@worcestershire.gov.uk

    Place partnership

    For more information:

    Contact place partnership

    email: contact@placepartnership.co.uk

    General enquiries

    Consumer Relations Team

    For more information please visit:

    Or complete this online form

    Make a comment, compliment or complaint

    Proceed to contact us by phone

    Telephone: 01905 643813

    Customer Services

    Please complete our 

    General enquiry form

    Worcestershire County Council
    County Hall
    Spetchley Road
    Worcester
    WR5 2NP

    Proceed to contact us by phone

    If you know the person or department that you are trying to contact please call 01905 763763

    For general enquiries or problems accessing on-line services call 01905 765765

    District Councils

    Bromsgrove District Council

    Website: Bromsgrove District Council

    Telephone: 01527 881288.

    Emergency out of hours: 01527 871565

    Address: Parkside, Market Street, Bromsgrove, Worcestershire B61 8DA

    Car parking for Parkside is in adjacent town centre car parks

    Please note that there is no on-site parking, except for permit holders.

    Open 9:00am to 5:00pm, Monday to Friday, except for bank holidays.

    Malvern Hills District Council

    For Malvern, Tenbury Wells and Upton-upon-Severn.

    Website: Malvern Hills District Council

    You can still use our online services or contact us by phone. If you urgently need to speak to someone face-to-face about one of our services, then appointments are available by calling 01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.

    Address: Council House, Avenue Road, Malvern, WR14 3AF.

    Reception opening times 

    • 9:00am to 3:00pm Monday to Friday
    • CLOSED Saturday and Sunday

    Redditch Borough Council

    Website: Redditch Borough Council

    Telephone: 01527 64252.

    Emergency out of hours: 01527 67666

    Address: Town Hall, Walter Stranz Square, Redditch B98 8AH.

    If you have difficulty getting through on our normal phone number above, please use our alternative number: 01527 534123.

    To reach the Town Hall by car, exit the ring road at exit 2 for Car Park 2.

    Open 9:00am to 5:00pm, Monday to Friday, except for bank holidays.

    Worcester City Council

    Website: Worcester City Council

    Contact information

    Wychavon District Council

     For Droitwich Spa, Evesham and Pershore.

    Website: Wychavon District Council

    Contact information

    Wyre Forest District Council

    For Kidderminster, Stourport-on-Severn and Bewdley.

    Website: Wyre Forest District Council

    Address: Wyre Forest House, Finepoint Way, Kidderminster, Worcestershire DY11 7WF

    Contact information

    Room hire

    Please read the Conditions of room hire (PDF) before booking.

    For any enquiries or to book a room please email rbookings@worcestershire.gov.uk

    Visitors to County Hall

    Our address

    Worcestershire County Council
    County Hall
    Spetchley Road
    Worcester
    WR5 2NP

    Direction to County Hall

    From the M5

    From J7 of M5 follow A44 to Worcester (follow the brown and white tourist signs) at the roundabout turn right onto Swinesherd Way and continue to the end passing Wildwood Drive on the left and the Countryside Centre on the right.

    From J6 of M5 follow A4538 to Evesham, (follow the brown and white tourist signs) turn right at 1st roundabout onto B4636 (to Worcester) then left at the next roundabout (Nunnery Way - A4440) and then right at the next roundabout onto Wildwood Drive.

    From Worcester City Centre

    Take the London Road away from the centre signposted M5 motorway and Evesham.

    Travelling eastwards along London Road, passing through a set of traffic lights at the bottom of the first large hill, climb to the top of the next hill. Approach the large roundabout and take the first left (almost straight ahead if you remain in the inside lane) into Spetchley Road.

    Travel along Spetchley Road for approximately 1/3 of a mile. At the mini roundabout turn left into the County Hall Campus.

    Proceed to contact Worcestershire County Council

    If you know the person or department that you are trying to contact please call 01905 763763

    For general enquiries or problems accessing on-line services call 01905 765765

     

    Worcestershire County Council Press Office

    Our press office is open for queries from the media and journalists Monday to Friday from 9.00am to 5.00pm and can be contacted on commsunit@worcestershire.gov.uk or 01905 766646  

    Address: Press Team, Content and Communications, County Hall, Spetchley Road, Worcester, WR5 2NP.

    The out of hours press office number, which is for emergency press queries only, is 07947 407151.

    If you are not a journalist and need to contact Worcestershire County Council, please visit our Contact us page.

    Health and Wellbeing

    Living Well for Longer

    For more information:

    Proceed to contact us

    Email: livingwell@worcestershire.gov.uk

    Suicide Prevention Programme

    For more information about the programme please contact the suicide prevention team at suicidepreventionprogramme@worcestershire.gov.uk

    Libraries

    Business & IP Centre Worcestershire

    Business and IP Centre (BIPC) Worcestershire provides free and accessible business advice, support, information and resources you can trust to help you on your business journey.

    For more information:

    Contact Business and IP Centre

    Online form

    Email: BIPC@Worcestershire.gov.uk

    Main Libraries Contact

    Use our online forms to:

    Proceed to contact us

    Contact form
    Libraries HQ: librarieshq@worcestershire.gov.uk

    ​Please note it can take up to 5 working days to receive a response to your contact. In exceptional cases it may take longer to respond.

    Hub Telephony Number: 01905 822722

    Mobile libraries

    Email: mobilelibraries@worcestershire.gov.uk

    Telephone: 01905 822722

    Reading friends

    Reading friends is a national programme, run in partnership with The reading agency and developed with funding from the National Lottery Community Fund. Worcestershire Libraries are one of 75 partners across the UK currently taking part.

    For more information:

    Contact reading friends

    Email: readingfriends@worcestershire.gov.uk

    Telephone: 01905 822722

    Room booking

    Important: please state which library you are looking to book a room at when contacting library room bookings.

    Please email libraryroombookings@worcestershire.gov.uk to book a room in a library.

    Professionals, providers and policies

    Children's Service Business Process Team

    If you require help to log into the Provider Portal please contact the Children's Service Business Process Team: chs.business.process@worcestershire.gov.uk. 

    Proceed to contact us by phone

    If you require help to log into the Provider Portal please contact the Children's Service Business Process Team on 01905 844954 

    Nursery Education Funding Team

    For more information:

    Proceed to contact us

    Contact the NEF team at Education Services: NEF@worcschildrenfirst.org.uk

    If there is a change to the NEF Funding Provider contact please email: eycsystems@worcschildrenfirst.org.uk

    Schools, education and learning

    Apply for a school place

    Take a look at our apply for a school place information to find out how and when you apply for a school place. Or specific information relating to:

    Proceed to contact us

    Use our contact form

    Online contact form

    ​Please note it can take up to 5 working days to receive a response to your contact. In exceptional cases it may take longer to respond.

    Free school meals

    Take a look at our free school meals information and find out how you can apply and receive meals.

    Proceed to contact us

    Email: FreeSchoolMeals@worcschildrenfirst.org.uk

    If you do ​need to speak to us by phone, you can call 01905 845280

     

    Learning and Development Team

    For more information:

    Proceed to contact us

    Email: LDAdmin@worcestershire.gov.uk

    Worcestershire County Council's eLearning Team

    Email: eLearning@worcestershire.gov.uk 

    Proceed to contact us by phone

    Telephone: 01905 844544

    School and college travel

    If you wish to enquire about the progress of your application, please use the Application Tracker and the EDT number advised in your application receipt email.

    If you wish to pay by Direct Debit.

    If you wish to contact Education Travel with an enquiry with regards to your application, please complete an enquiry form – we will reply as soon as possible but during busy periods it may take up to 5 working days.

    Complete an enquiry form

    School Census Team

    For more information or to request census data please email: SchoolCensus@worcestershire.gov.uk

    Proceed to contact us by phone

    If you wish to discuss School Census data or request a more bespoke analysis, please either telephone, Lead Analyst – Education, on 01905 844908

    School organisation and provision planning

    Take a look at our school organisation and provision planning information to find out how we consult and review on school matters and places.

    Proceed to contact us

    Email: spp@worcschildrenfirst.org.uk

    SEND Local offer

    Local offer

    If you would like further information, please email localoffer@worcschildrenfirst.org.uk

    Travel and highways

    Tell us about a road, highway or travel route issue

    If you need to contact us

    Before you contact us, please consider using our website first. Most people are able to find the information or service they need on our website without contacting Customer Service.

    Did you know you can report the following issues online:

    If you can't find what you need using our website and really do need to contact us, please get in touch online using webchat or by emailing us. 

    Proceed to contact us

    Or use our contact form

    Online contact form

    ​Please note it can take up to 5 working days to receive a response to your contact. In exceptional cases it may take longer to respond.

    Proceed to contact us by phone

    The Highways and Transport Control Centre is open Monday to Friday from 9:00am to 5:00pm. If you want to speak to one of our customer service advisors please call us on 01905 845676. 

    If there is a highways emergency that requires urgent action, outside of our operating hours, please contact the relevant area number for our out of hours service as follows:

    • Bromsgrove and Redditch on 07921 309278
    • Wyre Forest (Kidderminster, Stourport-on-Severn and Bewdley) on 07894 599011
    • Worcester City and Malvern Hills (Malvern, Tenbury Wells and Upton-upon-Severn) on 07875 033759
    • Wychavon (Droitwich Spa, Evesham and Pershore) on 07774 972567

    Highway Extent

    For more information:

    Apply for a Highway Extent Enquiry

    Proceed to contact us

    Use our contact form

    Online contact form

    ​Please note it can take up to 5 working days to receive a response to your contact. In exceptional cases it may take longer to respond.

    Street Lighting Initiative Team

    For more information:

    Need to report a faulty street light:

    Report a street lighting issue

    Proceed to contact us

    Street Lighting Initiative Programme & Commissioning Team

    Worcestershire County Council
    Pavilion H1
    County Hall
    Spetchley Road
    Worcestershire
    WR5 2NP

    Email: streetlighting@worcestershire.gov.uk

    Section 38/278 Technician

    For more information:

     

    Proceed to contact us

    Section 38/278 Technician,

    Network Control,

    Worcestershire County Council,

    County Hall,

    Spetchley Road,

    Worcester,

    WR5 2NP

    Email: HighwayTechSub@worcestershire.gov.uk 

    Major Projects

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    Email: majorprojects@worcestershire.gov.uk

    Street Works Team

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    Email: streetworksadmin@worcestershire.gov.uk  

    Traffic Engineering Team

    Proceed to contact us

    Email: trafficengineeringteam@worcestershire.gov.uk

    Traffic and Accident Data Team

    Proceed to contact us

    Email:TrafficAndAccidentDa@worcestershire.gov.uk

    Bikeability

    More information on bikeability cycle training.

    Proceed to contact us

    Email: Bikeability@worcestershire.gov.uk

    Health Walks

    Find out more information on Worcestershire Health walks.

    Proceed to contact us

     Telephone: 01905 844945

     Email: healthwalks@worcestershire.gov.uk.

    Frieght

    Find out more information on freight.

    Proceed to contact us

    Abnormal load management: abloads@worcestershire.gov.uk

    Bus travel

    Bus travel and pass enquiries are dealt with by general enquiries.

    Waste and recycling

    Let's waste less

    For more information about reducing your waste, recycling and more view:

    For information on how your recycling is reprocessed or what happens to your waste once it is collected please go to:

    For questions about the collection of your waste and recycling, chargeable garden waste or bulky waste services please:

    Contact Let's Waste Less

    Email: letswasteless@worcestershire.gov.uk

    Let's Waste Less volunteers

    For more information:

    Proceed to contact Let's Waste Less volunteers

    email: letswasteless@worcestershire.gov.uk

    Closed Landfill Sites

    For more information:

    Contact closed Landfill Sites

    email: pollcontrol@worcestershire.gov.uk

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