You can find information about your rights as a carer and how to get support in our looking after someone pages.
For a discussion about support available to you or for an assessment of your needs as a Carer you can self-refer to Worcestershire Association of Carers online on our support for carers page
If you are unsure on how to use the portal, please see our portal guidance (PDF) for hints and tips.
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Worcestershire Association of Carers offers information and advice to those looking after someone on behalf of Worcestershire County Council.
Opening hours are Monday to Friday 9am to 7pm and 9am to 12pm on Saturday.
If you have a comment, compliment or complaint about Worcestershire Registration Service, have any questions or need help with appointments, please contact the Registration Service at registeroffice@worcestershire.gov.uk or telephone 01905 768181.
If you have a query about a specific tender, please register to In-tend and raise your enquiry via a clarification or correspondence on the relevant page.
If the tender has been distributed by email, please send your correspondence to the email which sent out the tender.
Your query will be responded to much more quickly if you do this.
Other queries
If you have a query that relates to neither of these, please fill out this form.
County Enterprises
County Enterprises is a service within Worcestershire County Council providing supported employment for people with learning and physical disabilities:
If your social worker has just referred you to the Care Leavers' Team or you are about to leave or have already left care then take a look at our Care Leavers' information.
The Family Front Door is the referral point for all referrals where members of the community and professionals refer children and young people living in Worcestershire where they are worried about their safety and welfare.
If you are a parent or carer for a child who is under 18 years old with a disability, you can request a parent carer assessment by self referring you and your child to the Family Front door. Please phone the family front door team during office hours.
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If you do need to speak to us by phone, you can call 01905 822666
Staff are available Monday to Thursday from 9.00am to 5.00pm and Fridays from 9.00am to 4.30pm.
In emergencies out of normal office hours (weekdays and all day at weekends and bank holidays): telephone: 01905 768020
Fostering
Take a look at our fostering information and find out what it is like to be a foster carer.
Take a look at our equality, diversity and inclusion information and find out how the County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
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If you do need to speak to us by phone, you can call 01905 766225
You can still use our online services or contact us by phone. If you urgently need to speak to someone face-to-face about one of our services, then appointments are available by calling 01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.
Address: Council House, Avenue Road, Malvern, WR14 3AF.
Find out more information on education conferences including how to access CPD, bookings, cancellations, transfer process, post conference and master class support.
Have a look at the SEND Local Offer for information about Education, Health and Care plans and Education, Health and Care Needs Assessments: EHCP – Education, Health and Care plans.
Information about the team and contact details can be found here: SEND Services.
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For general enquiries: SEND Services helpline: 01905 845579
You can still use our online services or contact us by phone. If you urgently need to speak to someone face-to-face about one of our services, then appointments are available by calling 01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.
Address: Council House, Avenue Road, Malvern, WR14 3AF.
Our press office is open for queries from the media and journalists Monday to Friday from 9.00am to 5.00pm and can be contacted on commsunit@worcestershire.gov.uk or 01905 766646
Address: Press Team, Content and Communications, County Hall, Spetchley Road, Worcester, WR5 2NP.
The out of hours press office number, which is for emergency press queries only, is 07947 407151.
If you are not a journalist and need to contact Worcestershire County Council, please visit our Contact us page.
Jessica Harris manages our Family Learning provision which covers courses for parents and carers studying independently or with their children. Jessica also coordinates courses in SEND awareness. If you want more information about family learning or would like to have a family learning course in your school please contact her.
Business and IP Centre (BIPC) Worcestershire provides free and accessible business advice, support, information and resources you can trust to help you on your business journey.
If you wish to enquire about the progress of your application, please use the Application Tracker and the EDT number advised in your application receipt email.
If you wish to contact Education Travel with an enquiry with regards to your application, please complete an enquiry form – we will reply as soon as possible but during busy periods it may take up to 5 working days.
Have a look at the SEND Local Offer for information about Education, Health and Care plans and Education, Health and Care Needs Assessments: EHCP – Education, Health and Care plans.
Information about the team and contact details can be found here: SEND Services.
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For general enquiries: SEND Services helpline: 01905 845579
Tell us about a road, highway or travel route issue
If you need to contact us
Before you contact us, please consider using our website first. Most people are able to find the information or service they need on our website without contacting Customer Service.
Did you know you can report the following issues online:
Please note it can take up to 5 working days to receive a response to your contact. In exceptional cases it may take longer to respond.
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The Highways and Transport Control Centre is open Monday to Friday from 9:00am to 5:00pm. If you want to speak to one of our customer service advisors please call us on 01905 845676.
If there is a highways emergency that requires urgent action, outside of our operating hours, please contact the relevant area number for our out of hours service as follows:
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