Worcestershire on Demand

Worcestershire on Demand

Helping people make essential local journeys.

Funded by UK Government logo

Worcestershire on Demand (WoD) offers an alternative transport option to fixed route public transport services. Demand Responsive Transport (DRT) helps people make essential local journeys and offers residents and visitors transport within a zoned area and to specific ‘Points of Interest’ outside of the zone. Demand Responsive Transport can also provide journeys to connecting transport services such as other local buses or to local train stations.

Worcestershire County Council is piloting the use of DRT in locations across the county and will allow the Council to understand better how DRT services could benefit the region.

The first two locations are in the districts of Bromsgrove and Malvern Hills.

How does it work and why has DRT launched?

How does DRT work?

Worcestershire on Demand buses pick you up and drop you off in the service area and not just at a bus stop. A bus picks you up at your request, changing its route so that all passengers can get to where they need to go. Worcestershire on Demand is designed to help people make essential local journeys.

Your safety is paramount, and we’ve designed Worcestershire on Demand to carry passengers safely. Knowing how many passengers we’re picking up means we can guarantee you a seat and maintain social distancing.

Information about child seats on board

Our DRT services operate with a variety of vehicles. We do not provide child seats on board, as every child is different it would be impossible to meet every individual requirement. Parents and carers are welcome to bring their own child seats if they wish, but please note that responsibility for fitting these rests with the parent or carer. Our drivers cannot assist with fixing child seats in to the vehicle. We are unable to guarantee that the vehicles we operate will have seats suitable for a child seat to be fitted. 

Please note that there is no legal requirement for a child to use a car seat when travelling on a minibus, however, children aged three or older must use an adult seat belt if travelling without one. More information can be found using this link: When a child can travel without a car seat: The Law (GOV.UK)

Why has it launched?

To enable more people to use public transport again, Worcestershire County Council is working in partnership with local bus operators to provide DRT services.

Worcestershire County Council wants to understand if flexible DRT services provide a more sustainable way of transport provision compared to fixed route services. 

For enquiries or for issues relating to the app, please email WOD@worcestershire.gov.uk or call 01905 846180

How to book a journey

Journeys can be booked by downloading the trusted app operated by our partners VIA which is available on Google Play or through the Apple app store. Click on the images below to visit the websites. Search for 'Worcestershire on Demand'

apple app store logo and linkgoogle play store logo and link

VIA are the leading DRT booking service and operate the booking platform for DRT journeys for many councils across the country and in major cities across the world.

Journeys can be booked in advance and repeat journeys have a reduced price when booked in block.

For enquiries or for issues relating to the app, or to book a journey, contact us via:

When do services operate?

Services operate Monday to Saturday 7am to 7pm

Services do not operate on Sundays or public holidays.

How much does it cost?

Journeys can be booked in advance and repeat journeys have a reduced price when booked in block.

  • each journey costs £2.50
  • group booking offers are available (each additional person pays £1.25 for a journey)
  • concessionary passes are accepted after 9:30am (for pre-booked journeys only)
  • under 5 year old's travel free

Community transport services

There are several Community Transport schemes which operate in these locations which can be used for hospital and doctors’ appointments and for social activities.

Some operators have specialist vehicles which are equipped with tail lifts or offer suitable space for wheelchairs for passengers with mobility limitations.

For more information on the services offered by local Community Transport schemes please click on the below link

Travel and community transport

Public transport services and train information

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