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Direct payments

Direct payments

Personal budgets allow you to choose what support you wish to have. A personal budget is the total amount you will receive for your care and support. You will be given an annual personal budget allocation following an assessment. Direct payments is how you can pay for your care and support that is detailed in your plan.

Useful information

View the following videos for more information on direct payments

Want to know more about Direct Payments?

This video will tell you about Direct Payments and the pre-payment card.

Subtitles are available when you watch any videos on YouTube. You may have to click the button marked cc at the bottom right of your screen hover over it and it will say subtitles. To see the screen enlarged press the button with image of a screen entitled full screen or theatre mode.

How to set up your Direct Payments process

This video shows you how to use your Direct Payment account online.

Direct Payment Week

Winston's Story

Donna and Nathan's Story

Who can I contact for more advice?

You can contact the Adult Contact Team please call 01905 768053. or via the online Contact Form

Alternatively a new service has been commissioned to provide information advice and guidance on Direct payments, from Barrie Bookkeeping and Payroll Solutions (BBPS). They can be reached on 

Download: Direct Payments fact sheet (PDF)

Privacy Notice

Our privacy notices set out how we, Worcestershire County Council, collect, store and handle your personal information and what your information rights are. Your rights will vary with the service being used. Personal information may be collected on a paper or online form, by telephone, email, CCTV or by a member of our staff, or one of our partners.

Personal information about you may need to be shared with BBPS where relevant to you and your care for them to provide direct payment support to you.   Information will only be shared when it is strictly necessary to help us provide effective services.

Adult Services Privacy Notice

Photo by Rachel Freeman, Everybody Dance

Photo by Rachel Freeman, Everybody Dance