The Government restrictions in force due to the pandemic, together with recent changes to health and safety legislation have had a massive impact on our ability to respond to outages on the network within our target of 28 days.
Please be assured that we are working with our Contractors to attend and rectify the faults as quickly as possible.
We apologise for any inconvenience caused by these delays and thank you for your continued patience through this challenging period.
Streetlights are important for community safety, so we want to keep them working.
If you spot a fault with a street light such as an unlit lamp at night or one which is lit during the day in your neighbourhood it is important you let us know. You can report the issue via our online form which is quick and easy.
Before you Start
What information will I need to provide?
Please have the following information to hand when reporting a fault.
- name of the District or Borough
- road name
- the number of the light usually on the light column if available
- details of the type of fault with the light
- please also leave your name and telephone number and email address so that we can contact you to clarify the location if we cannot find it
- your personal data may be shared with our contractors if necessary to resolve your enquiry - read more information about what we do with personal data
- you can also upload an image of the light to help us identify the correct one
Turning street lights off to save energy
Please be aware that the council is running an Energy Saving Initiative involving the switch off of 2 out of 3 street lights in certain residential areas and some street lights may be turned off for this reason.
Not all street lights are the responsibility of Worcestershire County Council
Some street lights are maintained buy the Highways Agency, District Councils or Private Landlords. If you cannot find a specific street light on our map then this will mean Worcestershire County Council do not maintain that light.
Street lighting emergencies are only situations where there is either electrical or structural danger. This could be as a result of a traffic accident.
If you are reporting a damaged streetlight it may be dangerous, especially if any wiring can be seen. You should not attempt to help by covering up or touching the wires but, if necessary, you should warn children to keep away.
If this happens outside of office hours and you feel there is a genuine emergency, please contact the police.