Domestic abuse

Help and Support


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24-hour Domestic Abuse Helpline
Call today to talk to someone in confidence.

Telephone: 0800 980 3331

You might not know what to do or what help or support is available, well there are a number of different agencies who are willing to help you, and are just a phone call or email away.

It is important that you are safe, in an emergency or if you in danger or know of someone in danger, always dial 999 and ask for the police, 

If you feel you are not safe to speak - call 999 and then press 55. Guidance on the silent calls ("Silent solution"): Silent solution guide Independent Office for Police Conduct website (PDF).

In an emergency the police will attend, they treat domestic abuse seriously, they will make sure you are safe and investigate what has happened. 

For further information visit West Mercia Police

However, you might not want to talk to the police, so there are a number of other agencies available which offer support and advice: 

Women's advice

West Mercia Women's Aids aim is to reduce the impact of domestic abuse and violence against women and girls, they provide help support and advice (including male victims) with a  24h hr a day helpline, 0800 9803331

They also provide advice on how to hide your tracks on the internet. for further information click here 

Mens advice

Mens advice line is a separate organisation they operate a helpline on 0808 801 0327 between Monday to Friday 9 am to 8 pm and an email service. 

West Mercia Women's Aid launches new Helpline specifically for men

Telephone: 0800 014 9082

The Helpline is covered by staff trained to provide support to men who need information, advice or just a listening ear - if they are subject to bullying, coercion, violence or other forms of abuse in their intimate partner relationships – and need expert help.

The service will provide information, advice and support for men who have experienced domestic abuse, including:

  • one to one listening support
  • opportunity to participate in group programmes with other men with similar experiences
  • access to emergency safe accommodation if needed
  • advice in seeking legal representation
  • help in looking for permanent accommodation if they are homeless as a consequence of domestic abuse

For further information about how West Mercia Women’s Aid supports men please visit West Mercia Woman's Aid Support for Men

Information in other languages

Practical steps for keeping safe in other languages


Refuge provides specialist services to survivors of domestic abuse and provides a 24 hr helpline 0808 2000247 and live chat facility. 

website: refuge against domestic abuse


website: West Mercia Rape and Sexual Abuse Support Centre