The views and experiences of families with children and young people with SEND are an important part of our development and improvement of services in Worcestershire.

We have a number of different ways which parent carers, children and young people are listened to and involved, including parent carer representatives on strategic groups and boards and working with our parent carer forum. We also regularly contact parent carers and young people to gain their feedback on specific service areas, through our Quality Assurance programme.

Service areas within SEND will often reach out to their families and ask for feedback about aspects of their service, often through online surveys and also encourage them to become involved in task and finish groups to help shape future developments.

We publish details of surveys on the Latest News page of this website.

Feeding back

As well as listening to and involving our SEND families it’s equally important that we feedback to them about the changes and improvements we have made because of their input. We publish our updates and reports on the ‘We are listening’ page of the Local Offer.