Essential maintenance to our online payments system

Adult Services Provider Portal - COVID-19 updates

Guidance

During the first lockdown between March and August 2020 Worcestershire County Council continued to pay for any planned care, even where it was not possible to provide the care due to CV. We asked that you recorded the care as ‘frustrated’ on the Provider Portal, and include the reason ‘due to CV’ in the comments box to ensure payment

Please see the following guidance for recording frustrated calls on the Provider Portal:

User guide: Adult Services Provider Portal - advice if you are not able to complete a visit due to Coronavirus (CV) (PDF)

Information regarding Infection Control Fund

Adult social care infection control fund ring-fenced grant 2020 from the Department of Health and Social Care (opens in a new window)

Infection Control Fund 2 – Community Providers Briefing Document December 2020 (PDF)

Infection Control Fund - letter to providers 5 June 2020 (PDF)

Infection Control Fund - confirmation and spend templates (PDF)

Letter from Helen Whately MP – Minister For Care to all Local Authorities (PDF) (opens in a new window)

Letters from Paula Furnival, Director for People

COVID-19 letter to care home providers - 3 August 2020 (PDF)

COVID-19 letter to day service providers - 3 August 2020 (PDF)

COVID-19 letter to domiciliary extra care supported living 1-1 providers - 3 August 2020 (PDF)

COVID-19 letter to domiciliary care providers - 26 June 2020 (PDF)

COVID-19 additional fee increase letter (PDF)

COVID-19 letter to Supported Living-Extracare providers 18 March 2020 (PDF)

COVID-19 letter to day service providers - 17 March 2020 (PDF)