Adult Services Provider Portal payments and support

Provider portal

We have now been live on the Adult Services Provider Portal since November 2019 and have over 1200 providers logging in to submit their actuals or check purchase orders and remittance advices. We make approx. 2500 payments per month to providers and thought it would be useful to remind you of the basic guidelines for using the portal to help you when using it and when you have queries.

Specific guidance for Actuals Based Services - Domiciliary Care, Extra Care, Day Care

Specific guidance for Residential, Supported Living and Shared Lives Providers

Payment runs

If you are paid weekly for actuals-based services e.g. domiciliary care, day care or extra care then payment runs are on a Wednesday.

Payments will be made according to contract although may be made sooner. Scheduled payment runs for other services are every 4 weeks:

Expected Schedule of Payments for 2020 to 2021 (Residential, Shared Lives and Supported Living (weekly support))
Last date for amendments

Payment Run Finalisation Date

Period Covered and Date BACS Payment Paid into Bank Account

Period Covered and Date BACS Payment Paid into Bank Account

Period Covered and Date BACS Payment Paid into Bank Account

Tuesday

Wednesday

Starts Saturday

Ends Friday

Tuesday in bank a/c

11/02/2020

12/02/2020

08/02/2020

06/03/2020

18/02/2020

10/03/2020

11/03/2020

07/03/2020

03/04/2020

17/03/2020

07/04/2020

08/04/2020

04/04/2020

01/05/2020

14/04/2020

05/05/2020

06/05/2020

02/05/2020

29/05/2020

12/05/2020

02/06/2020

03/06/2020

30/05/2020

26/06/2020

09/06/2020

30/06/2020

01/07/2020

27/06/2020

24/07/2020

07/07/2020

28/07/2020

29/07/2020

25/07/2020

21/08/2020

04/08/2020

25/08/2020

26/08/2020

22/08/2020

18/09/2020

01/09/2020

22/09/2020

23/09/2020

19/09/2020

16/10/2020

29/09/2020

20/10/2020

21/10/2020

17/10/2020

13/11/2020

27/10/2020

17/11/2020

18/11/2020

14/11/2020

11/12/2020

24/11/2020

15/12/2020

16/12/2020

12/12/2020

08/01/2021

22/12/2020

12/01/2021

13/01/2021

09/01/2021

05/02/2021

19/01/2021

09/02/2021

10/02/2021

06/02/2021

05/03/2021

16/02/2021

09/03/2021

10/03/2021

06/03/2021

02/04/2021

16/03/2021

06/04/2021

07/04/2021

03/04/2021

30/04/2021

13/04/2021

The schedule allows for 4 weekly payments based on two weeks in arrears and two weeks in advance, excluding Bank Holidays.

We have listened to feedback and understand that most providers complete their actuals for payment on a Monday or Tuesday for the previous week so we have put in place dedicated support for Monday, Tuesday and Wednesday for the duration of the implementation. The email address for queries is on all your recent communications and the website. All support queries will need to be sent in by email (not phone) as this means we can prioritise the most urgent calls and deal with those first rather than you having to be put on hold or in a queuing system just to log your call.

If your contract states that you can claim an enhanced rate for bank holidays, then this rate will be automatically applied to the actuals on the portal. The dates for the bank holidays are as per guidance on the gov.uk website:

Website: UK bank holidays from GOV.UK (opens in a new window)

Payment and purchase orders

Payment relies heavily on the Purchase Order being correct as any variation to the amount of the Purchase Order can delay swift payment being made. If you think the number of hours or days or the rate is incorrect, you need to raise this as soon as possible with the Social Worker or the Duty Team (for the area where the individual lives) if there is no current allocated worker. The Social Worker Duty Team addresses are:

Email: AreaTeamMalvernHills@worcestershire.gov.uk
Email: AreaTeamWorcesterCity@worcestershire.gov.uk
Email: areateamwychavon@worcestershire.gov.uk
Email: RedditchAreaTeam@worcestershire.gov.uk
Email: WFCSWT@worcestershire.gov.uk
Email: ta-randb@worcestershire.gov.uk
Email: youngadultsteam@worcestershire.gov.uk
Email: LDNorthAdmin@worcestershire.gov.uk
Email: LDSouthAdmin@worcestershire.gov.uk
Email: whcnhs.socialcareteamcmht@nhs.net