Highways public satisfaction

Highways public satisfaction

The survey assesses public satisfaction across several key themes.

We participate in the National Highways Transport (NHT) annual survey conducted by Ipsos Mori to assess public satisfaction in Worcestershire. 

The survey assesses public satisfaction across seven key themes:

  • accessibility
  • public transport
  • walking/ cycling
  • tackling congestion
  • road safety
  • highway maintenance
  • communication¬†

For 2022, the overall public satisfaction score for Worcestershire was 51%; slightly higher than the national average public satisfaction score of 50%.  

For each of the themes, this is how we performed against the national average score for public satisfaction as shown against the previous year:

NHT public satisfaction themes in 2021 % score for WCC % score for NHT average
accessibility 68% 70%
public transport 47% 55%
walking/ cycling 52% 52%
tackling congestion 44% 43%
road safety 53% 52%
highway maintenance 49% 45%
WCC public satisfaction themes in 2022 % score for WCC % score for NHT average
accessibility 68% 68%
public transport 44% 51%
walking/ cycling 52% 51%
tackling congestion 43% 44%
road safety 52% 52%
highway maintenance 51% 46%
communications 47% 46%

To understand more about NHT and the results, please visit their website on: The NHT Network.

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