Before you start

• if you are a driver, please download the driver user guide (PDF) for a step by step of how to successfully create a 'Driver Account'
• if you are a operator, please download the operator user guide (PDF) for step by step of how to successfully create a "Operator Account"
• please note that once registered you will need to remember all login details including reset password details i.e. the answer to your security question
• if you need to reset your password, please download the reset your password guide (PDF) for further information
• download: Wolverhampton City Council Private Hire Licensing Questions (PDF)

Book a course

If you need to cancel your booking for any reason, please contact the Driver Training Team on 01905 843000 (The team are available Monday to Friday from 8.30am to 4.30pm).

A full refund of the course will only be given if you notify us with at least 48 working hours before the course is due to start. For example if you have a course at 9.30am on a Wednesday, you must have notified us no later than 9.30am on the Monday before. However, if your course is on a Monday, because there is a weekend in between, we must be notified by the Thursday, no later than 9.30am.

Please note that when attending the course:

You MUST bring with you your Photo card Driving Licence, National Insurance Number and quote the payment receipt number provided to you and hand this information to the Course Tutor when requested.

If you arrive late, you will not be accepted on the course, and will have to pay again to attend at a future date. Guideline 4.8 states:

Hackney Carriage and Private Hire Vehicle drivers should be able to communicate satisfactory in English with customers, in order to be considered a fit and proper person to hold a licence. Should, in our opinion, you fail to meet this basic standard you will NOT be able to take the written test until we believe you meet the standard required.

You must ensure you meet this basic standard before proceeding through the application process as NO REFUND can be given once you have attended the course. If you have a query regarding any aspect of the licensing process, other than a Theory Test booking, for example, a Badge, DBS, Medical, please contact Wolverhampton City Council Licensing Department on 01902 551155.

If you have a query relating to the training and test booking ONLY, please contact the Driver Training Administration team by emailing taxidrivertraining@worcestershire.gov.uk or telephone 01905 843000.

Please note that bookings and payments can no longer be made by telephone and can now only be made online. If you need to cancel attendance to a course, this must be made at least two full working days prior to the course. Cancellations closer to the date of the course will not be automatically refunded.

The Driver Training team contact number: 01905 843000 (Monday to Friday: 9.00am to 4.30pm)

• please note that The Driver Training Team cannot book places for Private Hire Courses or change dates
• if you are looking to book a Hackney Carriage course please ring the Driver Training team

Wolverhampton City Council Licensing Department: 01902 551155

• if your query concerns for example, a Badge, DBS, Medical matter, please contact Wolverhampton City Council Licensing Department
• please call this number when you have successfully passed the course