Flood emergency advice

Emergency packages of support being prepared following floods

Worcestershire County Council is working on an emergency package of support to help communities to recover from flooding. A quarter of million pounds is being set aside by the County Council to help flood hit communities get back on their feet following some of the worst flooding that Worcestershire has seen for many years.

The County Council will work alongside partners at the districts councils to distribute the funding and more details on that will be posted on this page shortly. Read the full news story on emergency packages of support being prepared following floods

Worcestershire County Council continues to work alongside the emergency services, the Environment Agency and with other partners to deal with highways issues and provide support to other services where required. We still advise that in all situations of this type residents are advised to closely monitor the developing situation via official media announcements and via the County Council’s social media channels and respond to any information provided.

The County Council Communities Fund is in addition to a major package of support announced by the Government.

Flood Information Hub opening times

  • Bewdley Library – Monday, Wednesday, Thursday and Friday, 9:30am - 5.00pm, Saturday, 9:30am – 1.00pm
  • Tenbury Wells Library – Monday, Tuesday, Thursday and Friday, 9:30am-5.00pm, Wednesday and Saturday, 9.30am-1pm
  • The Hive - 8.30am -10pm each day including Saturday and Sunday
  • Upton-upon-Severn Library – Monday, Wednesday and Friday, 9:30am-4:30pm, Saturday: 9:30am-1.00pm

Government package of support to flood victims

Amongst those measures announced by the Local Government Secretary Robert Jenrick flood-hit households will be able to apply for up to £500 in financial hardship payments;  households and businesses significantly affected by flooding will be eligible for 100% council tax and business rates relief for at least three months and businesses which have suffered severe, uninsurable losses will be eligible for up to £2,500 from the Business Recovery Grant.

Funding forms are now available to people to apply for Government flood relief funds. These claims are being handled by the district councils.

Website: Bromsgrove District Council (opens in a new window)

Website: Malvern Hills District Council (opens in a new window)

Website: Redditch Borough Council (opens in a new window)

Website: Worcester City Council (opens in a new window)

Website: Wychavon District Council (opens in a new window)

Website: Wyre Forest District Council (opens in a new window)

For those who need advice please call our Floods Advice Line 01905 845676.

For more information on the government scheme: GOV.UK Major package of support for storm-hit areas (opens in a new window)

Key documents

Download: Key information and contacts during a flood event

Advice and guidance

Website: General information about mental health following floods (Public Health England, opens in a new window)

Website: How to clean up your home safely (Public Health England, opens in a new window)

Website: Planning, managing and recovering from a flood (Public Health England, opens in a new window)

Website: Flooding: Questions and answers about health (Public Health England, opens in a new window)

Website: Find out if you're at risk of flooding in England website (GOV.UK, opens in a new window)

Website: During a flood website (National Flood Forum, opens in a new window)


Bromsgrove, Redditch and Wyre Forest: Wyre Forest District Council - Sandbags (opens in a new window)

Malvern: Malvern Hills District Council - Flooding (opens in a new window)

Worcester: no availability

Wychavon: Wychavon District Council - Flooding (opens in a new window)

Listen to local radio and/or watch local TV stations for weather and flooding updates:

Website: BBC Hereford and Worcester (opens in a new window) 104fm and 94.7fm

Closures and disruption during a flood:

Worcestershire County Council: Roadworks in Worcestershire

Worcestershire County Council: School closures

Worcestershire County Council: Worcestershire Travel app

Website: National Rail - Latest Travel News (opens in a new window)

Co-ordinated response

During a flood event the efforts of the agencies who have a responsibility to provide a response are co-ordinated by Multi-Agency Flood Plans (MAFPs). There is a multi-agency flood plan for each district in Worcestershire, maintained by the relevant district council.

Sign up to Worcestershire County Council's social media channels and our dedicated Travel Twitter account Worcs Travel. Regular updates will be posted on across all three channels in the event of floods.

Follow the County Council on Facebook

Follow County Council on Twitter

Follow us on Worcs Travel

For more information about flooding and reducing your risk of flooding, please visit the Flood Risk Management webpage