Finding a reputable trader

Finding a reputable trader

Trading Standards advice for finding a reputable builder or trader.

Advice for finding reputable traders

In order to find a reputable trader, you could:

  • ask family, friends, and neighbours for recommendations
  • ask the trader for a detailed written quote, which should include the trader’s name, address, and contact details. Do not accept a verbal quote
  • get three quotes to compare and do not just be tempted by a low price, or offer to do the work straightway
  • get a written contract specifying the terms
  • ask for references and contact them
  • check relevant Trade Associations for members

General advice

Before using websites where you provide personal information and details of the work that you want, ask and find out: 

What checks are carried out by the website or approved scheme operator? 

  • are they just advertising businesses, or have the traders been vetted and approved?

What happens if you have a complaint about a trader on their website?

  • do they investigate complaints and help customers?
  • what sanctions do they have?

When carrying out home improvements it is also advisable to be aware of your responsibilities too. For example, some works may require a building regulations compliance certificate. 

Reputable traders

Worcestershire Trading Standards have partnered with UKTSA, helping residents to find a professional Trading Standards vetted trader.

You can find out more at UKTSA Trading Standards Approved Trusted Traders.


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