We want to hear from you if you have a compliment, comment or complaint about our services.
Help us to get it right
We are committed to providing high quality, affordable services to our customers. There are times when we do things well, but there may also be times when things go wrong, and you are left unhappy or dissatisfied. Your compliment, comment or complaint may be about:
If you are not happy with a service then you have the right to complain and to be listened to.
Appeals relating to adult social care
If you disagree with a decision about your care assessment, personal budgets, support plan, or eligibility for funded social care, you should use our appeals process. If you've already appealed and are still unhappy with the result, you can raise a complaint.
If you need help communicating with us, we can arrange; large print or braille documentation, translation, text relay service, interpreting and sign language.
Compliments, comments or complaints
Compliments, comments or complaints
We want to hear from you if you have a compliment, comment or complaint about our services.
Help us to get it right
We are committed to providing high quality, affordable services to our customers. There are times when we do things well, but there may also be times when things go wrong, and you are left unhappy or dissatisfied. Your compliment, comment or complaint may be about:
Compliments
We want to hear from you whenever you feel the service you have received merits praise.
Comments
We very much welcome and seek your comments in order to assist us in continually developing and improving our services.
Complaints
If you are not happy with a service then you have the right to complain and to be listened to.
Appeals relating to adult social care
If you disagree with a decision about your care assessment, personal budgets, support plan, or eligibility for funded social care, you should use our appeals process. If you've already appealed and are still unhappy with the result, you can raise a complaint.
If you need help communicating with us, we can arrange; large print or braille documentation, translation, text relay service, interpreting and sign language.
If you need someone to speak up for you please look at Someone to speak up for you (advocacy) if you are an adult. If you are a young person in care or a care leaver then go to Advocacy Services - Onside Advocacy, Worcestershire where you will find help and advice.
For more information please see Consumer Relations Privacy Notice.
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