Please ask for the team duty worker when calling. We will always try and speak to you the same day, so please leave your best contact number if the duty worker is not available immediately at the time of your call or alternatively let us know a working day or time when you will be available for a call.

If we are not able to assist with your request for whatever reason or we know of a different service that is more appropriate for you, then we will always offer you this advice for your consideration.

Alternatively, if you would make an online request for family support use the following link:

Complete a parent or carers request for support form

Please be aware that we will need to record some information about you and the advice we give as this is not a help line and or anonymous service. Information will be recorded and held in line Worcestershire Children’s Services recording procedures and data protection.

Contact our district teams