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Appeal the school/college transport decision

If you wish to appeal the decision with regards to your school transport application, please complete an appeal form. Please only complete an appeal if you have received a decision and do not agree with it.

If you wish to enquire about the progress of your application, please use the Application Tracker and the EDT number advised in your application receipt email.

If you wish to contact Education Travel with an enquiry with regards to your application, please contact us via our online enquiry service.

How we deal with your appeal

  • we have 20 working days to consider your appeal and advise you of the decision
  • we may request further information from you, to help to make a decision and we will not include the time it takes for you to reply, in our 20 working day timescale
  • we may request further information from third parties, such as the school
  • this is an independent appeal and will be looked at by a Children's Services Officer, not Education Travel
  • we will email the decision to you and also send the letter in the post, if you request this when you appeal
  • if you still disagree with the decision, details of how to progress your appeal will be included in the decision letter