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  1. Home
  2. Skills 4 Worcestershire
  3. Support for education to meet the Gatsby Benchmarks
  4. General career resources
  5. Passport to Retail
In this section
  • Passport to Hospitality
  • Passport to Retail
  • What is a degree?
  • What is a Further Education college?
  • What is a GCSE?
  • What is Private Training Provider?
  • What is a Sixth Form?
  • What is an A Level?
  • What is a Study Programme?
  • What is a T Level?
  • Passport to Health and Social Care
  • Passport to Digital
  • What is an Apprenticeship?
  • What is a University?

Passport to Retail

Introduction

Passport to Retail has been designed with the student’s progression at the forefront. This brilliant project will take the students on a tour around the retail industry, learning about not only what services are classed as retail, its history but what careers and entry level roles around available within the sector.

By following Passport to Retail, students will be able to use their skills and knowledge gained to achieve a recognised qualification from NOCN.

Passport to Retail provides a range of skills that are linked with the NOCN Entry Level Certificate in Preparing for Further Learning or Employment (Entry Level 3) (Retail) qualification.

Although these resources have been designed with SEND students in mind, they can be adapted and used for Mainstream and Middle schools, to be used within the curriculum.

  • How to use this resource (PDF)
  • Teacher project brief (PDF)
  • Resource directory (PDF)
  • Passport to retail and NOCN mapping (PDF)
  • How to become a NOCN centre (PDF)
  • Passport to retail certificate (PDF)
  • Passport to retail front sheet (PDF)
  • QA Questionnaire (PDF)

Unit 1: Customer Service

Element 1:

  • UN1E100 Customer Service - Greetings - Lesson Plan (PDF)
  • UN1E101 Greeting a Customer (PDF)
  • UN1E102 Customer Service - Greetings - Activity (PDF)
  • UN1E103 Common Retail and Customer Service Terms (PDF)
  • UN1E104 Comment Card Activity (PDF)
  • UN1E105 Retail Job description (PDF)

Element 2:

  • UN1E200 Customer Service - Know your Store - Lesson Plan (PDF)
  • UN1E201 Store Layout Types (PDF)
  • UN1E202 Customer Service - Store Layout - Activity (PDF)
  • UN1E203 Example Store Info (PDF)
  • UN1E204 Retail Job Description Supervisor (PDF)

Element 3:

  • UN1E300 Customer Service - The Customer service desk - Lesson Plan (PDF)
  • UN1E301 Customer Service verses Customer Service Desk (PDF)
  • UN1E302 Support Found at a Customer Service Desk (PDF)
  • UN1E303 Staffing Structure (PDF)
  • UN1E304 Customer Service - Retail job roles activity - Activity (PDF)
  • UN1E305 Retail Job Description- Manager (PDF)

Element 4:

  • UN1E400 Workplace visit lesson plan (PDF)

Unit 2: Retailers and their products

Element 1:

  • UN2E100 Retailers - Types of Retailers - Lesson Plan (PDF)
  • UN2E101 Types of Retilers Flash Card (PDF)
  • UN2E102 Product Types Flash Card (PDF)
  • UN2E103 Retailers - Products - Activity (PDF)
  • UN2E104 Supply Chain Flash card (PDF)
  • UN2E105 Types of Service Flashcard (PDF)
  • UN2E106 Warehouse Staff Job Description (PDF)

Element 2:

  • UN2E200 Retailers - Product Stores and stocking - Lesson Plan (PDF)
  • UN2E201 Types of Storage (PDF)
  • UN2E202 First in First Out Stock Rotation (PDF)
  • UN2E203 First in First Out Checklist (PDF)
  • UN2E204 How to Store Food (PDF)
  • UN2E205 Refrigerator Storage Chart (PDF)
  • UN2E206 - Retailers - New Stock - Activity (PDF)
  • UN2E207 Hazard verses Risk (PDF)
  • UN2E208 Hazards in Retail (PDF)
  • UN2E209 Slips Trips and Falls (PDF)
  • UN2E210 Manual Handling (PDF)
  • UN2E211 Working at Height (PDF)
  • UN2E212 Removing packaging safely (PDF)
  • UN2E213 Retail Job Description Stock Controller (PDF)

Element 3:

  • UN2E300 Retailers displays and marketing (PDF)
  • UN2E301 - Retailers - Bad verses good displays - Activity (PDF)
  • UN2E302 Rules for Visual Merchandiser (PDF)
  • UN2E303 What Can I Do Flashcard (PDF)
  • UN2E304 Retail Marketing (PDF)
  • UN2E305 Other Retail Marketing Factors (PDF)
  • UN2E306 Job Description Visual Merchandiser (PDF)

Element 4:

  • UN2E400 Retailers - Workplace visit - Lesson Plan (PDF)

Unit 3: Retail payments

Element 1:

  • UN3E100 Retail Payments - Lesson Plan (PDF)
  • UN3E101 Payment methods in store and online (PDF)
  • UN3E102 Card Payments (PDF)
  • UN3E103 Payment Activity (PDF)
  • UN3E104 Cash Payment Flashcard (PDF)
  • UN3E105 Cash and Card Payment Activities (PDF)
  • UN3E106 Job Description Shop Assistant (PDF)

Element 2:

  • UN3E200 Retail Payments - Returns - Lesson Plan (PDF)
  • UN3E201 Return Types (PDF)
  • UN3E202 Cross Sale and Up Sales (PDF)
  • UN3E203 Sales Activity (PDF)
  • UN3E204 How to Up and Cross Sell (PDF)
  • UN3E205 Job Description (PDF)

Element 3:

  • UN3E300 Retail Payments - Other Jobs - Lesson Plan (PDF)
  • UN3E301 Plastic verses Paper (PDF)
  • UN3E302 History of a Shopping Bag (PDF)
  • UN3E303 Packing Tips (PDF)
  • UN3E304 Till Roll (PDF)
  • UN3E305 Retail Cleaning (PDF)
  • UN3E306 Other Retail Tips (PDF)
  • UN3E307 Retail Cleaner Job Description (PDF)
  • UN3E308 The Health and Safety at Work Act - simple version (PDF) 

Element 4:

  • UN3E400 Retail payments - Workplace Visit - Lesson Plan (PDF)

Unit 4: Employment

Element 1:

  • UN4E100 Employability - Becoming Employed - Lesson Plan (PDF)
  • UN4E101 escc-vocational-profile (PDF)
  • UN4E102 Different Ways to Find a Job (PDF)
  • UN4E103 How to look for a job online (PDF)
  • UN4E103 How to look for a job online (with SEND icons) (PDF)
  • UN4E104 How to write a CV SEND Overview (PDF)
  • UN4E104 How to write a CV SEND Activity (PDF)
  • UN4E105 job application form template (PDF)
  • UN4E106 How to write a covering letter (PDF)
  • UN4E106 How to write a covering letter (with SEND icons) (PDF)
  • UN4E107 Employment Timeline (PDF)
  • UN4E108 Interviewing Support (PDF)
  • UN4E109 Mock Interview (PDF)

Element 2:

  • UN4E200 Employability - During Employment - Lesson Plan (PDF)
  • UN4E201 New Starter Paperwork (PDF)
  • UN4E202 Employment Contracts Types (PDF)
  • UN4E203 Probation Periods (PDF)
  • UN4E204 Other Support(PDF)
  • UN4E205 Employment PAYE (PDF)
  • UN4E206 Effective Communication (PDF)

Element 3:

  • UN4E300 Employability - Employment progression - Lesson Plan (PDF)
  • UN4E301 Steps to Getting a Promotion (PDF)
  • UN4E302 promotion activity (PDF)

NOCN Assessment Booklets

  • Assessment Booklet Customer Service in Retailing (PDF)
  • Assessment Booklet Employability Skills (PDF)  
  • Assessment Booklet Handling Customer Payments in Retailing (PDF)
  • Assessment Booklet Introduction to Retailing (PDF)
  • Assessment Booklet Preparation for Further Learning or Employment (PDF)
  • Assessment Booklet Preparing for an Interview (PDF)
  • Assessment Booklet Stock Handling in Retailing (PDF)

Related

Passport to Hospitality

Passport to Health and Social Care

Passport to Digital

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