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  1. Home
  2. Skills 4 Worcestershire
  3. Support for education to meet the Gatsby Benchmarks
  4. General career resources
  5. Passport to Hospitality
In this section
  • Passport to Hospitality
  • Passport to Retail
  • What is a degree?
  • What is a Further Education college?
  • What is a GCSE?
  • What is Private Training Provider?
  • What is a Sixth Form?
  • What is an A Level?
  • What is a Study Programme?
  • What is a T Level?
  • Passport to Health and Social Care
  • Passport to Digital
  • What is an Apprenticeship?
  • What is a University?

Passport to Hospitality

Passport to Hospitality has been designed with the student’s progression at the forefront. This brilliant project will take the students on a tour around the Hospitality industry, learning about not only what services are classed as hospitality, its history but what careers and entry level roles around available within the sector. 

Although these resources have been designed with SEND students in mind, they can be adapted and used for Mainstream and Middle schools, to be used within the curriculum. 

By following Passport to Hospitality, students will be able to use their skills and knowledge gained to achieve a recognised qualification from NOCN.

Passport to Hospitality provides a range of skills that are linked with the NOCN Entry Level Certificate in Preparing for Further Learning or Employment (Entry Level 3) (Hospitality) qualification.

  • How to use this resource (PDF)
  • Resource directory (PDF)
  • Passport to Hospitality and NOCN mapping (PDF)
  • How to become a NOCN centre (PDF)
  • Passport to Hospitality Certificate with logo (PDF)
  • Passport to Hospitality Certificate no logo (PDF)
  • Questionnaire (PDF)

Unit 1: Housekeeping

Induction:

  • UNInd01: Introduction (PDF)
  • UNInd02: Teacher project brief (PDF)
  • UNInd03: Passport Example (PDF)
  • UNInd04: My Skills, My Future Guide (PDF)
  • UNInd05: MSMF Employer projects: Marriott International (website)
  • UNInd07: What is Hospitality True or False (PDF)
  • UNInd08: Housekeeping Flash Card 1 (PDF)
  • UNInd09: Housekeeping Flash Card 2 (PDF)
  • UNInd10: Housekeeping Flash Card 3 (PDF)
  • UNInd11: Housekeeping Flash Card 4 (PDF)
  • UNInd12: Staff in Uniforms (PDF)
  • UNInd13: Top 10 Skills Hospitality (PDF)
  • UNInd14: Customer Service (PDF)
  • UNInd15: Types of service (PDF)
  • UNInd16: Evaluation (PDF)
  • UNInd17: Hospitality settings (PDF)

Element 1:

  • UN1E101: Element 1 Housekeeping Lesson Plan (PDF)
  • UN1E102: Things found in a hotel room (PDF)
  • UN1E103: Cleaning Tools (PDF)
  • UN1E104: Clean room vs Dirty room (PDF)
  • UN1E105: Room Cleaning Map (PDF)
  • UN1E106: Step by Step Bathroom Cleaning (PDF)
  • UN1E107: Making a bed (PDF)
  • UN1E108: Cleaning Product Safety (PDF)
  • UN1E109: Rubbish (PDF)
  • UN1E110: Hoovering (PDF)
  • UN1E111: Housekeeping Job Description (PDF)
  • UN1E112: Making a Bed SoP (PDF)
  • UN1E113: Replacing towels (PDF)
  • UN1E114: Replacing toiletries and refreshments (PDF)

Element 2:

  • UN1E201: Element 2 Housekeeping Lesson Plan (PDF)
  • UN1E203: Soft Skills Explanation (PDF)
  • UN1E204: Hard and Soft Skills Search Activity (PDF)
  • UN1E205: Person outline for Activity (PDF)
  • UN1E206: Manual handling (PDF)
  • UN1E207: Hotel Porter Job Description (PDF)

Element 3:

  • UN1E301: Industry Visit Lesson Plan (PDF)

Unit 2: Front of House

Element 1:

  • UN2E101: Front of house Element 1 Lesson plan (PDF)
  • UN2E102: Front v back of house job roles (PDF)
  • UN2E103:  Front v back of house uniform (PDF)
  • UN2E104: Comment card activity (PDF)
  • UN2E105: 3 variations of setting a table (PDF)
  • UN2E106: 11 steps guide to services (PDF)
  • UN2E107: 5 steps to dealing with a complaint (PDF)
  • UN2E108: Waiter job description (PDF)
  • UN2E109: Steps of service SoP (PDF)
  • UN2E110: Opening and closing procedure (PDF)
  • UN2E111: Teamwork (PDF)
  • UN2E112: Practical activities (PDF)

Element 2:

  • UN2E201: Front of house Element 2 Lesson plan (PDF)
  • UN2E203: Greetings (PDF)
  • UN2E204: Top 5 tips to greeting a customer (PDF)
  • UN2E205: Listening (PDF)
  • UN2E206: Booking to check out (PDF)
  • UN2E207: Step by step answering a call (PDF)
  • UN2E208: Checking in and out process (PDF)
  • UN2E209: Simple booking (Excel spreadsheet)
  • UN2E210: Receptionist job description (PDF)

Element 3:

  • UN2E301: Front of house Industry visit Element 3 Lesson plan (PDF)

Unit 3: Grounds and Maintenance

Element 1:

  • UN3E101: Element 1 Grounds and Maintenance (PDF)
  • UN3E102: Life cycle of a tomato plant (PDF)
  • UN3E103: The Pig Menu (PDF)
  • UN3E104: Types of food- healthy v unhealthy foods (PDF)
  • UN3E105: Food wheel (PDF)
  • UN3E106: Growing plant activity/education pack (email Hannah Strong for activity pack hstrong@worcestershire.gov.uk)
  • UN3E107: Safe use of a shovel and rakes (PDF)
  • UN3E108: Ingredient’s match (PDF)
  • UN3E109: Step by step how to make a sandwich (PDF)
  • UN3E110: Groundsman Job description (PDF)
  • UN3E111: Do’s and Don’ts of digging (PDF)

Element 2:

  • UN3E201: Element 2 grounds maintenance lesson plan (PDF)
  • UN3E202: Activity Sentence match manual handling (PDF)
  • UN3E203: Use of rakes and shovels (PDF)
  • UN3E204: How to use a rake (PDF)
  • UN3E205: Weed ID (PDF)
  • UN3E206: Before and after garden (PDF)
  • UN3E207: Grounds Maintenance job description (PDF)

Element 3:

  • UN3E301: Element 3 Hotel maintenance lesson plan (PDF)
  • UN3E302: Hotel Maintenance check list (PDF)
  • UN3E303: Broken or fixed (PDF)
  • UN3E304: Health and Safety Sign work sheet activity 1 (PDF)
  • UN3E305: Health and Safety Sign work sheet 2 (PDF)
  • UN3E306: Health and Safety worksheet and wordsearch (PDF)
  • UN3E307: Spot the hazards (PDF)
  • UN3E308: The health and safety at work act (PDF)
  • UN3E309: How to change a light bulb (PDF)
  • UN3E3010: How to change batteries (PDF)
  • UN3E3011: Hotel maintenance job description (PDF)

Element 4:

  • UN3E401: Industry Visit Lesson Plan (PDF)

Unit 4: Food and Beverage

Element 1:

  • UNInd11: From Induction Unit (PDF)
  • UN4E101: F&B Lesson plan (PDF)
  • UN4E102: Kitchen porter tasks (PDF)
  • UN4E103: Kitchen porter CV (PDF)
  • UN4E104: Bin it (PDF)
  • UN4E105: Washing up (PDF)
  • UN4E106: First in First Out Stock Rotation (PDF)
  • UN4E107: FIFO checklist (PDF)
  • UN4E108: How to store food properly (PDF)
  • UN4E109: Refrigerator Storage (PDF)
  • UN4E110: 8 Tips to wash fruits and vegetables (PDF)
  • UN4E111: Hand washing (PDF)
  • UN4E113: Personal hygiene (PDF)
  • UN4E114: Cleaning schedule (PDF)
  • UN4E115: Healthy eating (PDF)
  • UN4E117: Workplace procedures (PDF)
  • UN4E118: Kitchen Porter Job description (PDF)
  • UN4E112: Food Hygiene (PDF)
  • UN4E116: Storing equipment (PDF)

Element 2:

  • UN4E201: Lesson plan (PDF)
  • UN4E202: Staffing structure 1 (PDF)
  • UN4E203: Staffing structure 2 (PDF)
  • UN4E204: Measuring scales (PDF)
  • UN4E205: Measuring fluids (PDF)
  • UN4E206: Oven controls (PDF)
  • UN4E207: How to hold and use a knife (PDF)
  • UN4E208: Boiling water (PDF)
  • UN4E209: How to read a recipe (PDF)
  • UN4E210: Chopping Boards (PDF)
  • UN4E211: Chopping board activity (PDF)
  • UN4E212: Kitchen safe word search (PDF)
  • UN4E213: Kitchen verb activity (PDF)
  • UN4E214: Tool or ingredient activity (PDF)
  • UN4E215L: Kitchen verbs (PDF)
  • UN4E216: How to bake a potato (PDF)
  • UN4E217: Follow along recipes (PDF)
  • UN4E218: Chef job description (PDF)
  • UN4E219: Different dinning types (PDF)
  • UN4E220: History of cooking (PDF)
  • UN4E221: Types of equipment (PDF)
  • UN4E222: Hot or cold? (PDF)
  • UN4E223: Cleaning areas and equipment (PDF)
  • UN4E224: Catering duties (PDF)
  • UN4E225: Cooking practical activity (PDF)

Element 3:

  • UN4E301: lesson plan (PDF)
  • UN4E302: Challenge 25 poster (PDF)
  • UN4E303: Spot the difference (PDF)
  • UN4E304: How to make a non-alcoholic sunrise (PDF)
  • UN4E305: Drinks (PDF)
  • UN4E306: The Pig Menu (PDF)
  • UN4E307: Restaurant bill (PDF)
  • UN4E308: Job description (PDF)

Element 4:

  • UN4E401: Industry Visit Lesson Plan (PDF)

Related

Passport to Retail

Passport to Health and Social Care

Passport to Digital

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