Travel, Tourism and Hospitality - Counter Service Assistant
Travel, Tourism and Hospitality - Counter Service Assistant
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Counter service assistants greet, serve and take payment from customers buying food and drink.
- Welcome customers and take their food and drink orders
- Handle raw and cooked food following food hygiene rules
- Set up and keep all eating and serving areas clean and tidy
- Bring food and drink to the table or take-away point
- Give advice about food content and menu choices and make sure customers have everything they need
- Work quickly and accurately to maximise sales
- Hand over or close down a clean and safe restaurant service area at the end of shift
- Operate a till and vending machines
- Handle customer enquiries and complaints
You could work at a store or at a restaurant.
Your working environment may be hot and noisy.
You may need to wear a uniform.
As a Counter Service Assistant, you could work between 40 to 42 hours a week. You could work evenings, weekends and bank holidays on shifts.
Starting: £12,500
Experienced: £21,000
No formal qualifications are required to become a Counter Service Assistant.
You could apply directly for jobs. Some employers may expect you to have experience in customer service, catering or hospitality work.
You could start with a weekend or temporary job to build up your skills.
You could take a course like a Level 1 or 2 Certificate in Food and Beverage Service or Hospitality and Catering or an intermediate apprenticeship in customer service or one as a hospitality team member. If you have an EHCP you may be able to apply under the DfE exemption which allows the apprentice to use Entry level 3 English and Maths qualifications. The apprentice would have to be component enough to successfully achieve all other aspects of the apprenticeship requirements, become occupationally competent and achieve Entry Level 3 in English and Maths before the end of their apprenticeship.