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  • What we do
  • Support
  • Information
  • Young people
  • Resources
  • Professionals
  • Training
  • Contact

Breadcrumb

  1. Home
  2. Welcome to SENDIASS Herefordshire and Worcestershire
  3. SENDIASS information
  4. SENDIASS guidance for resolving disagreements or making a complaint
In this section
  • SENDIASS guidance for early years
  • Choosing a school for a child with SEND
  • SEND, Support and EHCPs
  • Resolving disagreements or Making a complaint
  • Mediation and tribunal
  • Education Otherwise Than at School (EOTAS)
  • Transport
  • Health
  • Making the most of meetings
  • Making the most of virtual meetings
  • Tips for transitions
  • Manage children’s anxieties
  • Coping with Christmas
  • What is SEND?
  • Concerned about your child's progress?

SENDIASS guidance for resolving disagreements or making a complaint

When other people are involved in the process of making decisions about the future of your child, there may be times that you might disagree.

Resolving disagreements

When other people are involved in the process of making decisions about the future of your child, there may be times that you might disagree. The first step to resolving any disagreement is to talk to the other party, explain your concerns and see if you can come to an agreement. If after a meeting, your concerns have not been resolved, you may want to consider other ways forward to resolve the situation.

See our information on mediation and tribunal

Making a complaint

You may wish to make a complaint about the Local Authority (LA) if you feel that they are failing in their duties –this could be by not providing what they are legally required to, causing significant delay, or by failing to comply with the law.

The first step is always to follow the complaints procedures:

  • Worcestershire Local Authority's own complaints procedure
  • Herefordshire Local Authority's own complaints procedure

Always send a written complaint by email or recorded delivery and make sure you keep a copy for your own records.

If you require further information, please see our factsheet

Download our factsheets

  • What if I do not agree with decisions about SEN provision (PDF)
  • Complaints guidance (PDF)

See all of our SENDIASS factsheets, guides and policies

Also in this section

  • Concerned about your child’s progress
  • What is SEND?
  • SEND, Support and EHCPs
  • Early years
  • Choosing a school for a child with SEND
  • Resolving disagreements or making a complaint
  • Mediation and tribunal
  • Education Otherwise Than at School (EOTAS)
  • Transport
  • Health

Helpful guidance

  • Make the most out of meetings
  • Guidance for meetings when they are online
  • Guidance tips for transitions
  • Activities to help manage children's anxieties
  • Coping with Christmas

Contact SENDIASS

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