Bookings, cancellation, transfers and substitutions support for CPD

All bookings for training courses (including free events) and conferences must be made via CPD, CPD now allows multi-bookings.

Information on how to book CPD courses:

• CPD leader logs into CPD
• via course search they find the course required
• select the date the delegate(s) wish to attend the training
• progress through steps 1 to 3
• step 4 indicate if the place is for the CPD Leader or book on behalf of someone else
• select the setting, school or governing board you are booking for
  • this is a mandatory field and must be populated as some CPD leaders will book for multiple sites
• your colleague list will now appear
  • you can tick the name(s) of delegates who are requiring places (this can only be to the maximum available spaces on the course)
• if the colleague is already booked, the tick box to select them will be greyed out and a message saying they are already booked will show
• if the colleague(s) is not listed, then they can be added at this point by clicking the “add new colleague” button
• once the name(s) are selected tick the terms and conditions
• press save - this will then show a list of which staff member(s) have been booked onto this specific course
• once confirm is pressed confirmations to each delegate will be issued via CPD to the email address on their record and CPD Leaders email for reference
• if issues or errors are encountered when booking, please contact the training and conference team by emailing workforcesupport@worcestershire.gov.uk to provide support, we advise that you take a screenshot of what you see to help resolve the problem

When you are booking training, if the colleague is not listed in the list of available staff, they can be added in several ways:

Method 1: add them into your colleague list

• to do this click on the word colleagues (found on the black tool bar, underneath the WCC logo), click add colleague, complete all the fields and press save
• then undertake a course search to book them onto a training course accordingly

Method 2: add them via the course

• once you have found the course on CPD, gone through the initial booking process and are at the point of selecting the staff member.
• there is a green box at the top which states “add new colleague”
• complete all the fields and press save. The delegate will automatically appear as a name to select to book for that course, as well as being added into your colleague list

Information about confirmation of booking:

• confirmation is issued immediately once a booking is submitted
• confirmations now go to the delegate and the CPD Leader(s) for that school, setting or governing board.
• please ensure junk or spam folders are checked and look for the email address CAP-DoNotReply@worcestershire.gov.uk
• non-receipt of confirmation is not a valid reason for non-attendance
• confirmations can be re-sent with a minimum of 5 days’ notice to ensure we can issue it in a variety of ways to do this please contact the training and conference team on workforcesupport@worcestershire.gov.uk 

Information about virtual courses:

• specifically for virtual courses only, CPD Leaders can now obtain the link or details from CPD directly
• log into CPD to obtain the link and details
• click view colleagues, open the profile of the delegate who the training relates to, scroll to the training section
• click on the section called booked – find the course listed and expand the cross saying joining instructions
• the MS Teams or Zoom link will be detailed, this can then be copied or shared to the delegate to allow them to join the training course

Updates and resources relating to a course:

• if any course has to be amended or we are asked to issue resources to those booked, then these will be issued from CPD
• they will be sent to the delegate email linked to that course booking and the CPD Leader who booked their place
• please ensure junk or spam folders are checked and look for the email: CAP-DoNotReply@worcestershire.gov.uk 

Information about transfers and name substitutions:

• transfer - to move from one course to another then: please ensure you provide the course title, course code, date of the original booking and the date of the course you wish to transfer to
• name substitution - to change one delegate from to another: please ensure you provide the course title, course code, date, original delegates name, new delegates name and email address
• to undertake either a transfer or name substitution contact the training and conference team by email workforcesupport@worcestershire.gov.uk 

Information about waiting lists for courses:

• waiting lists are monitored weekly
• the training team will liaise with trainers to discuss increasing capacity or planning additional course dates
• once the training team have an outcome they will be in contact with those on the waiting list accordingly

Information about cancellations:

• the CPD Leader will be able to cancel any booking made
• once logged into CPD click on the word colleagues (found in the black toolbar underneath the WCF logo)
• find the colleague's name, and click view colleague, then find the course and click on cancel booking
• the next screen will ask you to choose your cancellation reason and provide any other information
• if you encounter issues when cancelling a place, then please email workforcesupport@worcestershire.gov.uk with the course you wish to cancel, date, delegate name and reason why

Please note that cancellations are to be made in line with our terms and conditions.