Access support for CPD

Log in information:

• CPD uses your email address as your username, this will need to match our system for access
• password and security questions are set by the CPD leader
• if you need to amend the email address as the username, please contact the training and conference team on: workforcesupport@worcestershire.gov.uk or call 01905 844420 

Find out more information about accessing CPD below.

Information about passwords:

• all password request boxes now show an “eye icon” at the end
• CPD Leaders can click this icon to show the entered password to ensure it is correct
• after several incorrect attempts the account will be locked
• the CPD Leader will need a password re-set organised – this can be done directly on CPD by clicking password reset (before you reach the maximum number of attempts) or alternatively by contacting the training and conference team: workforcesupport@worccestershire.gov.uk 

When logging into CPD for the very first time or as a returning customer. The site will ask that you request a token. The token is a two-factor authentication code and will be immediately sent to the email address you are using to gain access to CPD.

The email will be issued from CAP-DoNotReply@worcestershire.gov.uk and will be entitled: WCC - two-factor Authentication. Please ensure junk or spam folders are checked.

If for any reason receipt of the token is not immediate, then we advise the following in case there is an unknown delay:

• request again after 30 minutes and check junk or spam
• request again after 30 minutes and wait until the next day to check to see if it has arrived or not

If receipt of the token has not been received, please contact the training and conference team by emailing: workforcesupport@worcestershire.gov.uk and provide the email address the token has been requested for, details of what days you requested it and state that you have checked junk or spam folders.

The training and conference team will then raise the query internally, whilst this is being resolved the team will organise any training requirements for you.

If you have not yet been provided with access:

• contact the training and conference team on workforcesupport@worcestershire.gov.uk
• access will be granted to those who are responsible for staff CPD, financial and budgets or are management, owners or headteachers etc
• once access has been provided you will receive a welcome email from:
  • sender: Do not Reply - Worcestershire County Council
  • email address: cap-donotreply@worcestershire.gov.uk
• until this welcome email is actioned access to CPD is pending

Any emails regarding confirmations, certificates, cancellations or changes to a course will be sent from:

• sender: Do not Reply - Worcestershire County Council
• email address: cap-donotreply@worcestershire.gov.uk 

We recommend ensuring that the above email address is not blocked or quarantined.

If you are the CPD Leader and cannot access the new site, and you have not yet received the welcome email from CAP-DoNotReply@worcestershire.gov.uk please contact the training and conference team: workforcesupport@worcestershire.gov.uk 

Occasionally CHS Portal users are querying “why does my password never seem to work on the CHS Portal or when it does the next time it won’t” we have become aware of the following that will help support you:

• the CPD system has been built to check if CPD leaders have access to CHS Portal
• if they do and the email address used to gain access to CPD matches the one used access to CHS Portal
• any password reset request undertaken via CPD will also mean that CHS Portal password will change to this new one and vice versa
• this will impact multiple members of staff at the same setting who may access one or both of the systems using the same email address or username
• to rectify this we would recommend amending the email address used for CPD Leader to be a different one