Education Services Training and CPD

• all bookings must be made using CPD online
• all confirmation emails must be forwarded to the delegate accordingly
• if necessary, a booking can be transferred to an alternative date with advance notice
• name changes (substitutions) can be made at any point after booking

To make changes to you booking contact training:

Email: WorkforceSupport@worcschildrenfirst.org.uk
Telephone: 01905 844420

Invoices

Invoices are requested after the training course or conference has taken place. This does not affect your terms and conditions or cancellation rights.

Invoices are issued in one of two ways:

1. Via the Children’s Services Portal (CSP)
2. Via email to the main email address given, therefore it is essential that these emails are not sent to junk or spam folders.

Further information regarding invoices, disputes and payment are detailed below

Cancellations

All cancellations must be made on CPD online.

If you wish to supply additional information in support of your cancellation, then please email the relevant team.
Cancellation charge and reason:

• No cancellation charge applied = When the cancellation is made with 15 working days ** or more notice
• No cancellation charge applied = Under extreme circumstances i.e., Ofsted, bereavement, hospitalisation, and we ask that you inform us immediately
• No cancellation charge applied = Due to COVID-19 and variants, which has meant staff have had to be re-deployed to ensure the school / setting can open and run.
• Full course fee applied = When the cancellation is made within 0 – 14 working days of the start date of the course (event) and there is no take up from waiting list
• Full course fee applied = On return of the register where delegates did not attend and no notice for this was received

** Working days are defined as Monday to Friday

Payments

Please quote your Invoice reference on all payments.

Please submit payment promptly in accordance with our payment methods.

Bacs or bank transfer

Sort code: 20-98-87
Account number: 33962148
Account Name: WCF

This is the most reliable, simple and secure way to make a payment. Please reference the invoice number from your remittance advice. If you are paying more than one invoice, quote your customer number as your reference.

Automated telephone payments

Call 0300 4562206. You will need your invoice number and debit or credit card details to hand. Your privacy and security is our prime concern and our payments system encrypts your personal information. Calls will be charged at the local call rate. If you have a calling plan which includes free local calls, then 0300 calls are also free and if you have a mobile contract, they are also included as part of any free minutes.

Internet payment facility

Pay your invoice online at any time using your debit or credit card. We accept Delta, JCB, Maestro, MasterCard, Solo, Switch, Visa Electron and Visa.

To make a payment online go to Worcestershire County Council (opens in a new window) and click on ‘Pay’. Go to the secure online payments site (opens in a new window) link and Select Debtor Invoices. When making online payments you can add multiple invoice numbers by selecting " add to list". Your privacy and security online are our prime concern and our payments system encrypts your personal information.

Website: Are online payments safe (opens in a new window)

VAT

Worcestershire Children First is a VAT registered entity. Therefore, VAT at the prevailing rate will be added to all invoices. This is in line with HMRC rules and is consistent with services you may currently be purchasing from other external parties. In most cases the input VAT can be claimed back. Please seek independent financial advice should you be unsure about your VAT status.

VAT code explanation

Queries

Please have your account number and Invoice reference ready.

We are open Monday to Friday 8:30am to 5:00pm

Any enquiries regarding the invoiced service contact:

Training
Email: WorkforceSupport@worcschildrenfirst.org.uk
Telephone: 01905 844420

For enquiries regarding payment please contact:

Email: wccaccountsreceivable@worcestershire.gov.uk
Phone: 01905 843400

To contact by letter:

Worcestershire Children First,
County Hall,
Spetchley Road,
Worcester
WR5 2NP

Who can access CPD

• Each School / Setting / Governing Board will have access to CPD
• This will be via a CPD Leader account 
• Due to the financial, budget and staff impact individual staff will not have access to CPD bookings must be made via the CPD leader accounts

How do I log into CPD

• CPD uses your email address as your username, and this will need to match our system for access
• Password and security questions are set by the CPD leader
• If you need to amend the email address as the username, please contact the training team on workforcesupport@worcschildrenfirst.org.uk

Token

When logging into CPD either for the very first time or as a returning customer. The site will ask that you request a token.

The token is a two-factor authentication code and will be immediately sent to the email address you are using to gain access to CPD

The email will be issued from CAP-DoNotReply@worcestershire.gov.uk and will be entitled WCC - Two Factor Authentication.

Please ensure junk / spam folders are checked.

If for any reason receipt of the token is not immediate, then we advise the following in case there is an unknown delay:

• Request again after 30 minutes and check junk / spam
• Request again after 30 minutes and wait until the next day to check to see if it has arrived or not.
• If it has not, please contact the training team by emailing workforcesupport@worcschildrenfirst.org.uk and please provide the email address the token has been requested for, details of what days you requested it and that you have checked junk / spam folders
• The training team will then raise the query internally to unpick why it has not been received. Whilst this is resolved the team will organise any training requirements for you

I have not yet been provided with access to CPD

• Please contact the training team on workforcesupport@worcschildrenfirst.org.uk to request access. 
• Access will be granted to those who are responsible for staff CPD, financial / budgets or are management/owners/headteachers etc. 
• Once access has been provided you will receive a welcome email from:
  • Sender: Do not Reply - Worcestershire County Council
  • Email address: cap-donotreply@worcestershire.gov.uk
• Until this welcome email is actioned access to CPD is pending

I am unable to log into CPD, who can I contact?

If you are the CPD Leader and cannot access the new site, and you have not yet received the welcome email from CAP-DoNotReply@worcestershire.gov.uk then please contact the training team on workforcesupport@worcschildrenfirst.org.uk

When I look in my inbox or junk/spam folders who is the sender for any bookings in relation to CPD?  

• Any emails regarding confirmations, certificates, cancellations or changes to a course will be sent from:
• Sender: Do not Reply - Worcestershire County Council
• Email address: cap-donotreply@worcestershire.gov.uk
• We recommend ensuring that the above email address is not blocked / quarantined.

Bookings

• All bookings for training courses (including free events) and conferences must be made via CPD
• If issues / errors are encountered when booking, please contact the training team by emailing workforcesupport@worcschildrenfirst.org.uk to provide support. The team ask for a screenshot of what you see to help. 

My colleague is not listed who I wish to book a training course for

• When you are booking training, if the colleague is not listed in the list of available staff, then please add them into your colleague list first.
• To do this click on the word colleagues (found on the black tool bar, underneath the WCF logo), click add colleague, complete all the fields and press save
• Then return back to the course search to book them onto a training course accordingly.

Confirmations

• Are issued immediately once a booking is submitted
• They are issued only to the delegate and will go to the email supplied for that course booking
• Please ensure junk / spam folders are checked and look for the email address CAP-DoNotReply@worcestershire.gov.uk
• Non-receipt of confirmation is not a valid reason for non-attendance
• Confirmations can be re-sent with a minimum of 5 days’ notice to ensure we can issue it in a variety of ways to do this please contact the training team on workforcesupport@Worcschildrenfirst.org.uk

Course updates / resources

• If any course has to be amended or we are asked to issue resources to those booked, then these will be issued from CPD
• They will be sent to the delegate email linked to that course booking and the CPD Leader who booked their place.
• Please ensure junk / spam folders are checked and look for the email address CAP-DoNotReply@worcestershire.gov.uk

Transfers 

• If you need to transfer the booking from one course date to another, then please email workforcesupport@worcschildrenfirst.org.uk 
• Please ensure you provide the course title, course code, date of the original booking and the date of the course you wish to transfer them onto
• Confirmation for the new date will be issued once the transfer has been actioned

Name substitutions

• If you wish to swap a delegate from one member of staff to another, then please email workforcesupport@worcschildrenfirst.org.uk
• Please ensure you provide the course title, course code, date, original delegates name, new delegates name and email address

Waiting lists

• Waiting lists are monitored weekly
• The training team will liaise with trainers to discuss increasing capacity or planning additional course dates
• Once the training team have an outcome they will be in contact with those on the waiting list accordingly.

Cancellations 

• The CPD Leader will be able to cancel any booking made
• Once logged into CPD click on the word colleagues (found in the black toolbar underneath the WCF logo)
• Find the colleague's name, and click view colleague, then find the course and click on cancel booking. 
• The next screen will ask you to choose your cancellation reason and provide any other information.
• If you encounter issues when cancelling a place, then please email workforcesupport@worcschildrenfirst.org.uk with the course you wish to cancel / date / delegate name and reason why. Please note that cancellations are to be made in line with our terms and conditions. 

When I look in my inbox or junk/spam folders who is the sender for any bookings in relation to CPD?

• Any emails regarding confirmations, certificates, cancellations or changes to a course will be sent from:
• Sender: Do not Reply - Worcestershire County Council
• Email address: cap-donotreply@worcestershire.gov.uk
• We recommend ensuring that the above email address is not blocked / quarantined.

Adding new colleagues to CPD

• Log into CPD
• Underneath the WCF logo, in the black toolbar, click on the word colleagues
• Click on add colleague, complete all the fields and press save

Updating details on a colleague in CPD

• Log into CPD
• Underneath the WCF logo, in the black toolbar, click on the word colleagues
• A list of colleagues will appear - find the name of the person you wish to update / amend
• Click view record 
• Once the profile opens all fields in section 1 can be updated – name / email address / contact number / dietary requirements 

How do I remove a colleague that no longer works for the school / setting / governing board

• Log into CPD
• Underneath the WCF logo, in the black toolbar, click on the word colleagues
• Find the colleague by doing a search for their name
• Once found simply click “unlink colleague”
• This will then remove them from your colleague list

Viewing training booked for colleagues since September 2022

• Log into CPD
• Underneath the WCF logo, in the black toolbar, click on the word colleagues
• A list of colleagues will appear - find the name of the person you wish to check
• Click view record 
• Once the profile opens find section 2 called Course details and this will list all training linked to the delegate under several options – All, Booked, Attended, Cancelled and Did not attend

Training courses before September 2022

• A requirement of the new CPD system being built meant that we could only import the current academic year training courses, 01.09.2022 onwards.
• We have access to the historic training data covering the following period of time October 2015 through to 31 August 2022. 

Certificates for training attended since September 2022

• Trainers have a period of 10 days to return registers to the relevant team 
• CPD will be updated and then certificates will be issued
• They are currently sent only to the delegate, and it will go to the email linked to the delegate for that specific course 
• If certificates are not received, then please contact the training team by emailing workforcesupport@worcschildrenfirst.org.uk to investigate further.

Evaluations

• If courses are to be evaluated, then details on how to provide feedback will be sent from CPD to the delegate email (linked to that course) and the CPD Leader (the person who booked the training)
• Not every team will ask for courses to be evaluated and / or they may have provided an evaluation link during the training course.

Follow on materials or resources

• If trainers wish for specific resources or materials to be shared with delegates once the course has been held then this will be done via CPD 
• The resources or materials may be issued with an evaluation (if the team have provided this) or as a standalone message to delegates.
• Either way they will be issued to the delegate email (linked to that course) and the CPD Leader (the person who booked the training)

I need to access a certificate for a course that took place before September 2022

• Any certificates that CPD leaders were unable to download before 09 September 2022 on our previous system can be requested by emailing workforcesupport@worcschildrenfirst.org.uk with the name of the delegate, course title and date.
• Certificate requests will be processed within a 10-day window unless Ofsted is due.