School Closures Today (Alert 1 of 4) School Closures Tomorrow (Alert 2 of 4) Supporting our most vulnerable (Alert 3 of 4) All Household Recycling Centres are now closed (Alert 4 of 4)


This website is run by Worcestershire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in without the text spilling off the screen
  • navigate most of the website using just a keyboard (including skip to content or skip to main navigation)
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet (opens in a new window) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • most older PDF documents aren’t fully accessible to screen reader software
  • live video streams do not have captions

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in a new window).

Visiting us in person

Some of our offices and libraries have audio induction loops. You may wish to check whether a loop is available before your visit, please see the contact us page.

Technical information about this website’s accessibility

Worcestershire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1. (opens in a new window) AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Issues with text

  • some links are only identified by colour; this fails WCAG 2.1 success criterion 1.4.1 (use of colour)
  • some links don't make sense when read on their own (for example, ‘click here’ or 'read more'); this fails WCAG 2.1 success criterion 2.4.4 (link purpose (in context))
  • the same link text is used for links going to different destinations; this fails WCAG 2.1 success criterion 2.4.4 (link purpose (in context))
  • the colour of the text and the colour of the background are not in sufficient contrast to each other; this fails WCAG 2.1 success criterion 1.4.3 (contrast (minimum))
  • there are some pages where the font tag has been used accidentally to format the text; this fails WCAG 2.1 success criterion 1.3.1 (info and relationships)

We plan to fix the issues by September 2020. 

Issues with forms

  • there is one form where the form elements are not grouped; this fails WCAG 2.1 success criteria 1.3.1 (info and relationships) and 3.3.2 (labels or instructions)
  • there are three pages where we use input field that have no description; these fail WCAG 2.1 success criteria 1.3.1 (info and relationships), 3.3.2 (labels or instructions) and 4.1.2 (name, role, value)

We plan to fix the issues by September 2020. 

Issues with images

  • there are images with no alt text; this fails WCAG 2.1 success criterion 1.1.1 (non-text content)

We plan to fix the issues by September 2020. 

Issues with videos

  • there are some videos with iFrames that have no titles; this fails WCAG 2.1 success criterion 4.1.2 (name, role, value)

Issues with third-party applications

We use some third-party applications which might not all be fully accessible, but the third-party companies are either in the process of reviewing their applications or have reviewed the applications and given a statement when the issues are going to be fixed. For more information, please see below.

Committees (Post April 2014) (opens in a new window) by ModernGov. Accessibility review to be completed by 23 September 2020.

Family Information Directory (opens in a new window) by Synergy. Accessibility statement: The system uses version 19.2, version 19.3 will installed in the spring 2020. The version 19.3 will be fully accessible.

Online library services (opens in a new window) by Sirsi Corporation. Accessibility statement: The system uses version 5.0.1, planned upgrade to version 5.0.2 is in first quarter 2020. The new version focuses more on the accessibility of the interface and it should fix all the areas of non-compliance issues which are in the current version 5.0.1. Note, however, that the “Success Criterion 1.4.10 Reflow”, may need to be covered in some other release in the future.

Procurement Portal  (opens in a new window) by In-Tend Limited. Accessibility review to be completed by 23 September 2020.

Online payments (opens in a new window) by Civica. Accessibility statement: The system will be upgraded by 23 September 2020 when it will be fully accessible. 

Registration Service (opens in a new window) by Civica. Accessibility statement: The system uses version where a user is able listen to website content using a screen reader, enlarge some or all content using a screen magnifier and make content easier to read by changing browser colour, contrast and font settings. Most of the system is also navigable by keyboard but the timeslot for Bookings does not allow keyboard navigation. Civica is reviewing what changes they are able to make so that the system would be fully accessible. The review is expected to be done by 23 September 2020.

Content that’s not within the scope of the accessibility regulations

Regulations do not apply to the following content of a website or mobile application of a public sector body:

Older PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Live video

Live video streams do not have captions. We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Pre-recorded videos

Pre-recorded time-based media published before 23 September 2020 are exempt from meeting the accessibility regulations.

Online maps

Geographic Information System (GIS) maps, online maps, mapping services are exempt from meeting the accessibility regulations.


Content of websites and mobile applications qualifying as archives which are exempt from meeting the accessibility regulations:

Committees (Pre 2014) (opens in a new window)

Online Archaeology Library (opens in a new window)

Worcestershire Archive and Archaeology Service Catalogue of Archives (opens in a new window)

How we tested this website

This website was last tested on 17 December 2019 The test was carried out by Siteimprove. We used Siteimprove to test the whole Worcestershire County Council website. 

What we’re doing to improve accessibility

We have created a checklist for staff to use when creating any new pdf files for the site to ensure they adhere to the accessibility and usability standards. 

This statement was prepared on 19 June 2019. It was last updated on 2 March 2020.