Accessibility

This website is run by Worcestershire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in without the text spilling off the screen
  • navigate most of the website using just a keyboard (including skip to content or skip to main navigation)
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet (opens in a new window) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • most older PDF documents aren’t fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact: Equality@worcestershire.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in a new window).

Visiting us in person

Some of our offices and libraries have audio induction loops. You may wish to check whether a loop is available before your visit: contact us

Technical information about this website’s accessibility

Worcestershire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1. (opens in a new window) AA standard, due to the non-compliances listed below.

Issues with text

Some link text doesn’t make sense when read on its own (for example, ‘click here’).

We plan to fix the existing links by September 2020. When we publish new content we’ll make sure link text meets accessibility standards.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For more information about the accessibility regulations visit the Legislation.gov.uk website (opens in a new window).

Issues with images, video and audio

Live video streams don’t have captions. We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Issues with interactive tools and transactions

We are aware that some internal applications and externally hosted systems do not comply with accessibility and usability standards.Some are old software that we cannot easily change. We’ve assessed the cost of fixing all the issues listed below and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Some parts of this site link to or use content provided by other websites and these are not always as accessible as our site. Examples of these are: 

  • YouTube videos
  • webcasts from Public-i
  • tweets and the Twitter panels from Twitter
  • maps from Google
  • photos from Flickr
  • surveys using SurveyMonkey
  • SNAP surveys
  • share button from Add This
  • Facebook widgets

What we’re doing to improve accessibility

We have created a checklist for staff to use when creating any new pdf files for the site to ensure they adhere to the accessibility and usability standards. 

We are planning to make changes to our hosted applications and send recommendations to our third party suppliers to address the current issues. 

This statement was prepared on 19 June 2019.