We know some parts of this portal aren’t fully accessible:

• some form features and filters are not fully accessible to keyboard or screen reader users
• automatically generated PDF documents aren’t fully accessible to screen reader software
• some forms are not labelled correctly for screen reader users
• some pages do not have descriptive hyperlinks
• users may be required to re-enter information that has been added elsewhere in the form
• colour contrast makes it hard to read the text in some parts of the portal
• strong colour contrast of focus states when using keyboard navigation are not consistent throughout the portal
• links are not always descriptive and use vague terms
• in some places content becomes obscured when zooming in

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance issues identified below:

• the heading structure on some pages is illogical and there is an empty coded H1 field. This fails WCAG 2.2 success criterion 1.3.1 Info and Relationships and 2.4.6 Headings and Labels
• there are no discernible landmark regions coded for screen reader users. This fails WCAG 2.2 success criterion 1.3.6 Identify Purpose
• when zooming in at 300% there are parts of the portal that are obscured, and users are unable to easily access content. This fails WCAG 2.2 success criterion 1.4.10 Reflow and 2.4.11 Focus Not Obscured (Minimum)
• the date picker is not keyboard accessible, instead users need to manually type the date in the correct format into the form field. This fails WCAG 2.2 success criterion 2.1.1 Keyboard
• some links throughout the portal are not always descriptive and use vague terms or full urls This fails WCAG 2.2 success criterion 2.4.4 Link purpose
• dropdown menus within the form are not keyboard accessible to select options such as to select pronouns, sex, gender identity, address type, sexual orientations, religion, nationality, immigration status, primary language or search for an address. This fails WCAG 2.2 success criterion 2.1.1 Keyboard
• if a user makes an error on a form the error is not announced or described to a screen reader user. This fails WCAG 2.2 success criterion 3.3.1 Error Identification
• many form fields are not programmed to appear on a screen reader’s elements list. This fails WCAG 2.2 success criterion 1.3.1 Info and Relationships and 2.4.6 Headings and Labels
• PDF documents that are automatically generated aren’t fully accessible to screen reader software and use a table layout with no heading structure and inconsistent table layouts and no table headers to aid navigation of the document. This fails WCAG 2.2 success criterion 1.3.1 Info and Relationships
• when completing information within a certain area of forms, users are required to enter information that is entered added elsewhere in the form. This fails WCAG 2.2 success criterion 3.3.7 (Redundant Entry). This is an introduced bug in the application which is scheduled for resolution by the provider to stop the requirement to re-enter this information.
• some footer links and keyboard focus states do not have sufficient colour contrast. This fails WCAG 2.2 success criterion 1.4.3 Contrast (Minimum)
• some focus states have poor contrast when using keyboard navigation. This relates to WCAG 2.4.7 Focus Visible

Upon each major release of the portal, we run accessibility checks across the whole system to ensure we flag any accessibility issues and log these for resolution with our provider. 

This statement was prepared on 14 January 2025. It was last reviewed on 14 January 2025.

This portal was last tested during 14 January 2025. The testing was carried out using the following methods:

• Axe Developer Tools to check the underlying code
• keyboard only access testing a selection of user journeys
• NVDA screen reader testing a selection of user journeys
• zoom up to 400% to test that the site is responsive

The statement was last reviewed on 14 January 2025.

We are working closely with our portal provider to address accessibility issues identified in this statement.

If you need information on this portal in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact: equality@worcestershire.gov.uk 

We’re always looking to improve the accessibility of this portal. If you find any problems not listed on this page, please contact: equality@worcestershire.gov.uk 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).