Concessionary Travel Frequently
Asked Questions (FAQ's)
What is the English National Concessionary Bus Scheme?
Since April the 1st 2008, the National Bus
Concession has enabled eligible users to travel free on off peak
local bus services anywhere in England. From April the 1st 2011,
local responsibility for the scheme changed from the district
borough councils to Worcestershire County Council.
Am I eligible for a Concessionary Travel Pass?
Eligibility is based upon Age or Disability.
Please see the web page on
eligibility in the
concessionary travel section for more information about who is
eligible for concessions.
How long will my pass be valid for?
Your pass will be valid for 5 years.
What is off peak travel?
Free travel is only available between 9.30am
and 11pm on weekdays and all day on weekends and Bank Holidays.
Passes will be accepted on some
infrequent services before 9.30am ( PDF 94 KB).
Eligible journeys are indicated on bus
timetables. Alternatively, you may
contact us and staff will also be able to provide a full list
of services that qualify.
Residents of Redditch may travel before 09:30
on weekdays for journeys commencing in Redditch under a scheme
funded by Redditch Borough Council
If I sometimes require a companion when I travel can they
travel for free throughout England too?
If you have a companion pass then your
companion may travel for free only for journeys commencing in
Worcestershire between 9.30am and 11.00pm on weekdays and all day
on weekends and Bank Holidays. When travelling out of the
County, Companions may have to pay for the return trip.
What is meant by a 'local' bus?
Registered local bus services are buses which
are open to the public and registered with the Traffic
Commissioner and therefore have a timetable. Buses registered as
school services only and (most) National Express services are not
registered local bus services. If you are unsure you can check with
bus service operator or
Will I be able to enjoy free travel everywhere within the
No, the concession only applies within
Is free travel only applicable to buses?
The concession is available on Local Bus
services and Community Transport schemes that are members of the
Worcestershire Community Transport Partnership, or run by the
district council. The concession on Community Transport is a
subsidy of £1 per journey to be deducted from the fare payable by
the concessionary passenger. An additional subsidy of a further £1
per journey is available for local residents of the Malvern
Hills. The alternative provision of Transport Tokens is no longer
Some local authorities outside of
Worcestershire do provide additional concessions but in general
these are only available to their own residents. There are no
additional concessions available to Worcestershire residents.
I don’t live in London, but I visit relatives there
occasionally. Will I be able to enjoy the same benefits as a
Freedom Pass holder if I travel there?
No. Those benefits are paid for by the London
authorities, only London Freedom Pass holders will be able to enjoy
additional local travel on the tube, trains and trams. You will,
however, be able to enjoy the statutory national concession of free
off peak bus travel when visiting the capital.
Is Park and Ride included?
Park and Ride schemes operated on behalf of
Worcestershire County Council are included although there is still
a charge to the driver for car parking at the Park and Ride
Many Park and Ride schemes elsewhere are not
included if there is a significant change for car parking included
in the normal ticket price.
Is there a limit to the number of times that a pass can be
No, there is no limit.
My pass was issued by my district council. Will it still be
As long as the pass was issued after April 1,
2008, and carried the Rose Logo, it will still be valid until the
expiry date that is clearly displayed on the front of the pass.
Do I have to pay for my pass?
No. You do not have to pay for your pass when
you first apply for it. However, if you lose your pass there will
be a replacement charge.
What if I don't apply for my pass?
If you don't apply for a pass you will not be
able to travel for free and you will be required to pay the full
fare for your journey.
What if I lose my pass?
If you lose your pass you should report this
immediately to Worcestershire County Council by completing the
following online form I have lost my
pass. There will be a £5 replacement fee which can be
paid online using a credit or debit card.
I have received my new pass but it has been rejected by the
ticket machine on the bus?
Worcestershire County Council has discovered
that this seems to be a national problem, where some bus operators
have not updated their ticket machines in line with the English
National Concessionary Travel Scheme technical changes. All
customers should be reassured that we are working with the bus
operators to reduce the potential for this to happen, however, if
you do experience any problems when you present your valid travel
pass, please contact the Worcestershire Hub on 01905 765765 with
the time, date, location and bus service so we can resolve the
What if I don't use my pass any more?
If you no longer require your pass then please
select the link below and follow the option 'I No Longer Require a
Concessionary Travel Pass' in order for us to update our
Travel Online Applications
Once you have completed this online form
please securely dispose of your old pass by cutting it in half.
Can I still get Transport Tokens?
Worcestershire County Council does not offer
Transport tokens as an alternative to the Concessionary Travel
Why do we capture your email address?
This will enable us to email you should we
require any further information regarding your application.
We will also be able to send you a reminder email when your pass is
coming up for renewal.
I have a disabled pass but I am soon to reach pensionable
age. Will I continue to receive my pass based on my
No, once you reach pensionable age you will be
issued a pass based on age.
Self Service Applications
How do I apply for a Concessionary Travel Pass?
Whether applying for the first time, replacing a lost, damaged
or stolen pass, or notifying us of a change in circumstances,
please follow the link below:
What are the benefits of applying online?
Our online service is quick, simple and
secure, and allows you to make your application at a time most
convenient for you and removes the need to make an unnecessary
journey to one of our Customer Service Centres. Applying
online also means that we will receive your application as soon as
you have submitted it meaning that we can begin processing your
How and when will I receive my Concessionary Travel Pass?
You will receive your pass through the post
within 28 days of your application. If you are unable to
upload your photograph and or evidence and you are sending these to
us by post, then your pass will be received within 28 days of the
required information being received by us.
How do I upload a photograph and or evidence online?
Please see our Self Service Help page where
you will find instructions on how to do this.
What do you mean by 'Passport Style' photo?
Please see our Self Service Help page where
you will find detail on this.
If I have been unable to upload my photograph and or evidence,
how can I get this to you?
If you have been unable to upload your photo
and or evidence then please either email or post these to us
following the instructions
Please email to: email@example.com
Please include your full name and postcode in the subject field
Please clearly write your name and postcode on
the reverse of the photograph and any documents sent to us.
Please do not send originals as we are unable to
return them. Please send in a stamped addresses envelope to
the address below:
Concessionary Travel Pass
Customer Service Administration Team
PO Box 895
How will I know when to renew my pass?
You will see the expiry date on the front of
your pass on the right hand side of your photograph. You are
able to renew your pass up to three months before this date and up
to 12 months after. If your pass expired over 12 months ago
then please submit a new application.
When you applied for your pass if you provided
an email address then we will email you a reminder of this
Where do I find my Concessionary Travel Pass Number?
Your Concessionary Travel Pass Number is the
18 Digit number on the front of the pass as indicated in the
I have a pensioner pass, do I need to provide a new photo and
As we will have seen your evidence for your
initial application, we will not need to see this again. You
are not required to provide a new photograph however should you
wish to then you are able to as part of the renewal
application. There will be occasions when we may need to
request a new photo at renewal, perhaps due to the quality of the
photo, however you will be contacted if this does happen.
I have a disabled pass, do I need to provide a new photo and
We will require a new photograph and we will
contact you to request one if you have been unable to upload
this. As we will have seen your evidence for your initial
application, we will not need to see this again.
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This page was last reviewed 18 December 2013 at 9:20.
The page is next due for review 16 June 2015.