Contact us

  • by email: pensions@worcestershire.gov.uk
  • by post: Worcestershire Pension Fund, County Hall, Spetchley Road, Worcester, WR5 2NP
  • by phone: See contacts listed below

Please quote your National Insurance number or Pensioner Payroll number on all correspondence and be aware that we cannot provide financial advice.

Teachers: for information on your pension scheme please contact the Teachers’ Pension Scheme (opens in a new window), or if Liberata are your school’s payroll provider email WccSES@liberata.com.

If we contact you by email and that email includes personal information, we will make use of Cisco Registered Envelope Service (opens in a new window) unless you have emailed us from a secure email domain like Gmail, Hotmail and Yahoo.

Address changes

For your protection we cannot take these over the phone. Please advise us in writing or scan and email us our Notify Change of Personal Circumstances Form.

Appointments

If you would like to see a member of the pensions team please email or telephone the relevant person to make a mutually convenient appointment at County Hall.

Deaths

When a member dies it is important that whoever is looking after their affairs lets us know as soon as possible, so that we can:

  • stop the pension being paid (if the member was a pensioner)
  • put in place any new pensions which may be due

If you need to notify us about a death, as you have not already used the Tell Us Once service (YouTube video  - opens in a new window) that helps bereaved citizens inform many government organisations and public sector pension providers, just once, of a death, you can email pensions@worcestershire.gov.uk a completed death notification form or phone us:

Current / deferred member address changes and death grant nomination forms

Employer contributions

New starters / refunds

Pension estimates and deferred benefits

Pension payroll and actual retirement calculations

Pensioner address and bank changes

Transfers in of previous LGPS service to Worcestershire Pension Fund

Transfers out / Cash equivalent transfer values / Purchase of additional pension

Other - general

Other - investments