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Adult Services Provider Portal

What is the Adult Services Provider Portal (ASPP)?

The new ASPP will allow service providers to see remittances, purchase orders and payment reports online. It will also allow invoices and actuals to be submitted directly to Worcestershire County Council removing the need for producing and sending invoices and speeding up the payments process. The portal will be a view into the Council’s Finance system and so any changes made will show in real time.

Worcestershire County Council’s Adult Services Provider Portal (ASPP) is now live.

Access the Adult Services Provider Portal (ASPP)

Here you can find out more information on the new portal and what you will need to do.

Payments and Support

Payment runs will be generated on a Monday, although in the first week after go live the payment run will be completed on Wednesday 20 November to allow providers to submit actuals on the portal for the previous two weeks. The cut off date for the first submission will be 5.00pm Tuesday 19 November. Payments will be made according to contract although may be made sooner.

We have listened to feedback and understand that most providers complete their actuals for payment on a Monday or Tuesday for the previous week so we have put in place dedicated support for Monday, Tuesday and Wednesday for the duration of the implementation. The email address for queries is on all your recent communications and the website. All support queries will need to be sent in by email (not phone) as this means we can prioritise the most urgent calls and deal with those first rather than you having to be put on hold or in a queueing system just to log your call.