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Adult Services Provider Portal

What is the Adult Services Provider Portal (ASPP)?

The new ASPP will allow service providers to see remittances, purchase orders and payment reports online. It will also allow invoices and actuals to be submitted directly to Worcestershire County Council removing the need for producing and sending invoices and speeding up the payments process. The portal will be a view into the Council’s Finance system and so any changes made will show in real time.

Worcestershire County Council’s Adult Services Provider Portal (ASPP) is now live.

Access the Adult Services Provider Portal (ASPP)

Here you can find out more information on the new portal and what you will need to do.

Coronavirus (COVID-19) update

Worcestershire County Council will continue to pay for any planned care, even where it is not possible to provide the care due to CV. We are asking that you record the care as ‘frustrated’ on the Provider Portal, and include the reason ‘due to CV’ in the comments box to ensure payment. 

Please see the following guidance for recording frustrated calls on the Provider Portal:

Adult Services Provider Portal - advice if you are not able to complete a visit due to Coronavirus (CV) (opens in a new window)

Letters from Elaine Carolan, Interim Director for People:

Payments and Support

Payment runs are on a Monday. Payments will be made according to contract although may be made sooner.

We have listened to feedback and understand that most providers complete their actuals for payment on a Monday or Tuesday for the previous week so we have put in place dedicated support for Monday, Tuesday and Wednesday for the duration of the implementation. The email address for queries is on all your recent communications and the website. All support queries will need to be sent in by email (not phone) as this means we can prioritise the most urgent calls and deal with those first rather than you having to be put on hold or in a queuing system just to log your call.