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Adult care and support - The way we work

We will support your care needs by taking a simple, personalised approach. This means you will no longer be asked lots of questions from standard assessment forms and other complex documents. 

Instead, we'll listen to you and get a better understanding of your goals and interests, what is currently working for you and any areas where you need assistance to fulfil your wellbeing goals. We will put you in touch with someone from your local social care team as quickly as possible.

Our way of working meets all the requirements of The Care Act 2014 but we've simplified the process and used plain language to make it easier to understand. We call this simplified process as "a three conversation approach":

Conversation one - when you need a little help

If you need help, please contact the Adult social care team to get the conversation started. Your local social care team will listen carefully to understand what matters to you and to prevent or delay the need for more intrusive types of care so that you can live life as you want to live it. They will get to know you, your needs, your interests and your aspirations and create a plan, with no ongoing support needs, to help you manage independently. 

Conversation one: Getting to know the person, their needs, interests, aspirations and resources. Then identifying a plan with no ongoing support to manage independently.

Conversation one: Getting to know the person, their needs, interests, aspirations and resources. Then identifying a plan with no ongoing support to manage independently.

Conversation two - in a crisis

Sometimes you may need some extra help to cope with changes that impact on your wellbeing and could even place you at risk. If this happens your local social care team will provide a short but intense period of support during a time of crisis to keep you safe, and ultimately help you regain control of your life.

Conversation two: Supporting someone through a period of instability, potentially providing support on a temporary basis but sticking to that person like glue throughout.

Conversation two: Supporting someone through a period of instability, potentially providing support on a temporary basis but sticking to that person like glue throughout.

Conversation three - when you need a bit more help

You may also need help and support to consider your longer term needs and plan for the future. We'll work with you to identify the goals that you want to achieve and how you can reach them. Our priority is to deliver what is most important to you by examining all the possibilities. This may include community groups, voluntary organisations and other resources that are available locally. This might also include working with Health, Housing or other related services to ensure that all options are considered.

Conversation three: After completing one of the other conversations above, planning the best way to meet a persons longer term needs and making necessary arrangements.

Conversation three: After completing one of the other conversations above, planning the best way to meet a persons longer term needs and making necessary arrangements.