Order a replacement travel pass

If you have lost your pass or had it stolen, please complete the form and make payment, so a new pass can be issued to you.

Replacement pass costs

Type of pass Cost
Contract £10
Local bus £10
Severn Card, all zones £20

Before you start

  • you will need:
    • type of pass you wish to replace: contract, local bus (including rail passes), Severn Card, other
    • Crime Reference Number, if your pass has been stolen
  • we will process your request for a replacement pass within 5 working days; however, it may take longer if it is a pass we have to order from an operator
  • for other pass types, you are unable to order replacement passes through Worcestershire County Council; please refer to the letter that was issued with your travel pass for information on how to replace it: please note the prices may vary from the Worcestershire County Council prices

Order a replacement travel pass