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Doorstep Crime – Don’t be a victim

Logo for Worcestershire Trading Standards Published Tuesday, 12th April 2022

Worcestershire Trading Standards and other partners are highlighting the very serious issue of Doorstep Crime.

In 2021, a massive £25.8 million was reported to be lost to doorstep crime and 5,588 incidents were reported to Trading Standards. 

Doorstep Crime can affect anyone, but often elderly and vulnerable people are targeted by Rogue Traders offering home improvement services, or by Bogus Callers who claim to be from the council, police, health carers, market researchers or utility and phone companies.

Half of the reported victims of doorstep crime in 2021 were over 60.

Such callers may offer services such as window/gutter cleaning, path and driveway repairs, roofing or building work, gardening and tree lopping or even persuade residents that they must come inside their homes to 'check something'. 

They can be very persuasive and convincing in their approach and in what they say. It is easy to be taken in.

In 2021, 13% of all UK residents reported they had been a victim of botched jobs and nearly a third are put off home improvement projects for fear of hiring a rogue trader.

Simon Wilkes, Head of Worcestershire Regulatory Services, said:

“We are working hard to make Worcestershire a ‘no go area’ for those that prey on the elderly and vulnerable. Never agree on the doorstep to have work carried out and don’t be tricked into thinking you’re getting a good deal in return for payment in cash or an immediate start to work. If you’re unsure about a cold caller, you should ask them to make an appointment to come back when a friend or family member can be with you.”

“Residents should consider these top tips, speak with multi traders to compare prices, ask for a contract in advance setting out the work and seek recommendations from friends or family.”

Follow the campaign and see more detailed advice on the Worcestershire Trading Standards Twitter page.

If you think you may have fallen victim to a rogue trader, doorstep crime or scam please contact Citizens Advice Consumer Services on 0808 223 1133.