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Worcestershire Archive & Archaeology Service invite customers to feedback on their services

An image of archive reception area Published Thursday, 17th June 2021

Worcestershire Archive & Archaeology Service, ‘Explore The Past’, has launched an online survey to give customers an opportunity to shape future services.

Explore the Past is Worcestershire County Council’s Archive and Archaeology Service, based at The Hive, Worcester.

Archive and Archaeology staff provide a wide variety of services to individuals, community groups, historians and commercial developers.

During lockdown, the service provided free ‘Introduction to family history’ webinars and remote access to Find My Past and Ancestry, to enable customers to explore their ancestors while staying safe at home. The sell-out events, in partnership with Worcestershire libraries, proved incredibly popular and highlighted the continuing demand for the service. Though face to face services were restricted during the pandemic, expert staff provided an accessible, online service throughout.

Councillor Matt Dormer, Cabinet Member with Responsibility for Communities, said: “Customer feedback is invaluable to help us understand what the residents of Worcestershire value about their Archive and Archaeology Service and what they want from it in the future.”

This survey will help us identify any areas for improvement but also highlight what we are doing well and how the service benefits our communities.

We’d like to hear what customers think about the services they’ve used, especially the online services launched in response to Coronavirus. It’s also an opportunity for customers to put forward suggestions and ideas that will help shape what services the Worcestershire Archive and Archaeology team provide in the future.

Have you visited Explore The Past at The Hive or used their online resources recently?

Have you used Explore The Past for family history, local history, archaeological research, planning enquiry or for a particular question?

Have you attended one of their events (in person or online) – a talk, behind the scenes tour, workshop of guided walk?

If so, we’d love to hear from you!

The online survey will run for three weeks and can be opened here http://bit.ly/WAASSurvey or via a link on the ‘Explore The Past’ website here – https://www.explorethepast.co.uk/2021/06/customer-survey/