Teams working hard to care for the vulnerable

Graham and annmarie Published Tuesday, 19th May 2020

Though the Coronavirus outbreak has halted the work of many, essential services continue to provide for those in need across the county.

Worcestershire County Council, alongside the Worcestershire Health and Care Trust, provide a Night Care Service, something that many may not be aware of.

The Night Service was originally set up to support vulnerable people in Worcestershire such as the elderly, frail and those with end of life care needs.

It supports those who are at increased risk of admission to hospital and helps to facilitate timely discharge from hospital.  

In the current climate, the Night Service has had to adapt and is caring for COVID patients after they leave hospital and return home.


As hospital discharges can happen can happen at any time of day or night, the team can be used to help manage the movement and help the patient settle back in to home.

“We are currently looking after COVID patients who have been discharged from hospital, but may not be back to full health yet. We can check in on them overnight and support anything they may need.” said Ann-Marie Raymond, a Healthcare Assistant for the Worcestershire Night Service Team.

While some patients have been able to return home, many are currently living in hotels.

 “We’re also supporting COVID patients who are housed in hotels across the county. They may be staying there because they are unable to return home as their family members or loved ones in the house are shielding with underlying health conditions.” Ann-Marie explains.

Graham Powell, Senior Healthcare Assistant said: “We’ve been working closely with paramedics and the ambulance service as well, because sometimes a patient does not need to go to hospital, but there is a concern that their situation worsens. We will then be called in to visit and monitor these patients overnight.”

Councillor Adrian Hardman, Cabinet Member with Responsibility for Adult Social Care said: “The Night Care team works seven days a week, 365 days a year, the work they do is vital, especially at a time like this. I’d like to extend a huge thank you to them for everything they are doing to support vulnerable people in the county.”

Ann-Marie said: “It is extremely difficult to social distance at our job, we are constantly helping patients get in and out of bed, but we are wearing full PPE including aprons and full face shields. It’s always a demanding job, and at the moment, it’s even more so, but it’s great to be able to give patients and families peace of mind in knowing their loved one is being well looked after.”