Care staff take on new roles to help make a difference to people’s lives in lockdown

Claire Bailey Published Tuesday, 21st April 2020

Worcestershire County Council’s staff have been stepping up and switching roles to help look after the most vulnerable in Worcestershire during the coronavirus pandemic.

One of those members of staff is Claire Bailey, a senior support worker with Worcestershire County Council.

Normally her days are a busy round of looking after a group of people with learning disabilities and ensuring they receive good services. It’s a hectic working day, but she says “seeing people smile and making a difference” is what makes it all worthwhile.

As someone with asthma, she was advised to stay at home to protect herself from Covid-19. Her work had to stop and life in lockdown couldn’t be more different.  After a week spent staying at home, Claire was desperate to find a way to carry on making a difference.

The opportunity came when she answered a call from within Worcestershire County Council to find staff willing to take on a new temporary role.   

Far from sitting around with nothing to do, Claire was eager to put her skills to use.  She is now working with a case load of 35 people who are self- isolating and need welfare checks. Every day she works through her list of vulnerable people with learning disabilities or mental health problems to check they are ok, spot any issues and advise on a course of action. 

“It’s a great feeling to know that I am making sure these people have food, medication and are well.

“Sometimes I am the only person they have spoken to all day” she said.

“Being able to carry on making a difference to their lives, has really made a difference to me too.”

Councillor Adrian Hardman, Cabinet Member with Responsibility for Adult Social Care, added: “We are extremely grateful to those members of staff who have stepped in and taken the opportunity to both help us out and try something new. Staff are facing new challenges all the time and we couldn’t do it without people willing to give it a go.”  

If you find yourself with time on your hands, and want to help make a difference, you can take on a temporary role within adult social care. We're looking for relief senior care assistants and relief care assistants, if you'd like to find out more about these roles, including how to apply, visit the Make a real difference pages on the Council's website