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Helping people in Worcestershire during this difficult time

Councillor Simon Geraghty Published Friday, 17th April 2020

People in Worcestershire need Council services more than ever at the moment.

Worcestershire County Council are working hard to provide more services for our residents, particularly the most vulnerable people, in difficult circumstances.

Here’s just a few ways we are responding to the Coronavirus crisis:

  • We are working around the clock to provide social care to keep people safe and well.
  • Our schools are staying open over the Easter holidays to look after the children of critical workers and provide a safe place for vulnerable youngsters.
  • We are working to keep Worcestershire’s roads safe for those essential vehicles that need to travel.
  • Our director of Public Health, Dr Kathryn Cobain and her team are providing accurate and up to date information.
  • Our emergency planning teams are making sure that supplies are sent to those who need it most.
  • Our district colleagues are continuing to collect rubbish on a regular basis and we’re working with them to support this effort.

We have set up Here2Help, a community campaign where people can both offer their support and ask for non-urgent help to get through self-isolation. The website also offers hints and tips for this difficult time.

Go to the here2help pages on the Council website to find out more. If you can’t access the internet and need help call 01905 768053.

To date, Here2Help has received over 1,390 requests for help and 1,377 offers of help from people in Worcestershire.

Gill Hinton contacted Here2Help because she was concerned about her mother.

She kindly wrote to thank the Here2Help team saying:

“Thank you so much for the information which also offered much needed support to my Mum  – she is very anxious at the moment so talking to you was so helpful.

“Not surprisingly, a ‘great weight’ of frustration has been lifted off me as I have been struggling with all our needs plus the inevitable worry of  the ‘what-if’ scenario should my parents catch the virus via me.  Certainly, I am sure I am not alone with such anxieties at this time. We are so grateful to you for providing such a variety of lifelines we didn’t realise were available.”

Residents can also access other Council services at home. These include:

  • Borrowing e-books, e-audiobooks, and eMagazines whilst our buildings are closed. Visit the RB Digital website pages or download the ‘RB Digital’ app.
  • Registering deaths by telephone. You can now book a telephone appointment online on the deaths page of the Council's website  or call 01905 768 181.
  • The Archive team are still answering all enquiries. Take a look at Explore The Past website to download a free seventy page guide to our extensive online resources and get in touch with the team.

Leader of the Council, Simon Geraghty said: “People in Worcestershire need our services more than ever before during the difficult time and we are working hard to respond to our residents’ needs.

I’m so proud of the staff in the Council who really are rising to the challenge despite their own difficult personal circumstances.

Staff are working long hours, seven days a week, to provide the essential services that we need from vital social care, keeping schools open for vulnerable children and those of key workers, ensuring we can dispose of household waste and maintaining our highways.

In the last few weeks we have launched new services such as Here2Help and adapted some of our current services so that people can access them from home.  I would like to thank everyone for their time, efforts and dedication.”