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A helping hand really can go a long way…

image of 'Clare'
Published Friday, 17th April 2020

All over the county, vulnerable residents are being cared for by the Here2Help campaign.

One of the people who has really benefitted from the support offered is ‘Albert’.

‘Albert’ is one of the most vulnerable people in Worcestershire. He is currently unable to leave his home, and is one of the shielded group, who are being encouraged to remain isolated for 12 weeks to protect his health.

His daughter ‘Clare’, recently had an operation and is currently unable to visit him to provide him with food, medicine or any help. Albert contacted the Council’s community support service Here2help, and the council’s teams identified him as needing urgent help and support.

A volunteer was then able to collect Albert’s prescription for him and a few bits of shopping too. The County Council also sent him a box of emergency food supplies, delivered to him by council staff.

Clare contacted the Council to say how grateful she was that her father was being cared for, while she is unable to help and that it was a big weight off her mind.

She said: “I just wanted to thank you from the bottom of my heart for helping my dad. I filled in this form for him last week and I have been blown away by the help he has received.

My dad was absolutely gobsmacked by what he received he said he’s got enough food to last a month.  Dad has even kindly donated some of it to his elderly neighbours. Who also live on the narrowboats in the Stourport on seven basin.

I honestly can’t thank you enough for helping my dad as I am unable to get to him following surgery.”

Councillor Lucy Hodgson, Cabinet Member with Responsibility for Communities, said: “It’s wonderful to hear how one family have really benefitted from the Here 2 Help campaign, a small gesture sometimes really can make the biggest difference.

We’ve been really proud of the response we’ve had and continue to have to this campaign, and hearing these little successes and how we’re helping to ease the stresses for as many as we can makes it all worthwhile.” 

Anyone needing help, who has no-one else to turn to, should log on to the here2help pages on the Council's website

If someone needs help completing the form on the website, please call 01905 768053.

The phone line is open seven days a week between 8am and 8pm.

If someone has asked for help, they will receive a response within 24 hours to discuss in more detail their needs and what can be offered to support.

On the website there is also a ‘Tell us how you can help’ form for people who want to volunteer to help in their communities during these unprecedented times.

Once someone registers to help, they will receive an email notification confirming that their request has been received. Their details will then be passed onto a local volunteering group or community group to ensure they are helping in the right areas.


Please note: Albert and Clare are not the real names in this case study as they do not wish to be formally identified