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Care workers going above and beyond to look after the most vulnerable

Published Wednesday, 15th April 2020

The County Council’s care teams are going to extraordinary lengths to care for the residents of Worcestershire.

During the Coronavirus pandemic, there are countless examples of staff and teams going that extra mile to provide care for the most vulnerable in our communities. 

These are difficult times for teams providing care, but staff are going above and beyond every day to help. There are examples of paid carers voluntarily providing 24-hour care to residents, ensuring much needed support whilst helping to shield the most vulnerable from the Covid-19 virus. 

Other examples include food parcels being delivered by former carers and staff and a number of messages been sent to the Council, from people in isolation, thanking staff for the support they’re receiving.

Comments received by our members of staff include: “Sue, there is so much gorgeous food here I’m overwhelmed frankly! Everything we could need for at least two weeks. Even a couple of chocolate bars thrown in for good measure. Thank you so much for everything, you are an amazing lady. I am so grateful for this and for all the support you have given me, you are a credit to society not just the council.”

The Council is also working hard to ensure that care providers have the support they need. Specific measures have been put in place to help support providers, regular updates are sent, and a dedicated support email address is available for any provider issues.

Phil Middlewood, Chief Executive Officer from Autism West Midlands, said: “This is such a testing time and I can honestly say Worcestershire County Council is being the most helpful and responsive from all angles. We have even had social workers offering to help to support some of our people if we really get stuck with staffing. Social work teams have also been very supportive with our communications with relatives of the people we support. 

“Worcestershire is really stepping up to the mark.” 

Councillor Adrian Hardman, Cabinet Member with Responsibility for Adult Social Care, said: “Some of the examples of our staff going above and beyond during this outbreak are fantastic to see.

“Everyone is pulling together to look after those in need and I’d like to say a huge thank you to our social care staff, who are doing an amazing job.”