This accessibility statement applies to the Worcestershire Lieutenancy website.

This website is run by Worcestershire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in without the text spilling off the screen
  • navigate most of the website using just a keyboard (including skip to content or skip to main navigation)
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

AbilityNet (opens in a new window) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • most older PDF documents aren’t fully accessible to screen reader software
  • live video streams do not have captions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in a new window).

Contacting us by phone or visiting us in person

Some of our offices have audio induction loops. You may wish to check whether a loop is available before your visit, please see the Worcestershire County Council's Contact us (opens in a new window) page.

Technical information about this website’s accessibility

Worcestershire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1. (opens in a new window) AA standard, due to the non-compliances listed in the Non accessible content section.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Issues with text

  • some download links may not sense when read on their own; this fails WCAG 2.1 success criterion 2.4.4 (link purpose (in context))

We plan to fix the issues by November 2020. 

Issues with files

  • there may be some files that are not fully accessible

We use Siteimprove tool to monitor any issues regarding accessibility and aim to fix any issues that has been found as soon as possible. We use Adobe Pro's accessibility checker to check the PDF documents and Microsoft Office Accessibility Checker to check any Microsoft Office files. We have also created a guidance for our staff how to make accessible documents, for more information on this, please see the Worcestershire County Council's SCULPT for Accessibility (opens in a new window) page.

Language of the page has not been set

  • the webpages on this site are missing a definition of the natural language; this fails WCAG 2.1 success criterion 3.1.1 (language of page)

We plan to fix the issues by November 2020. 

Disproportionate burden

We have not identified anything that qualifies as a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

Regulations do not apply to the following content of a website or mobile application of a public sector body:

Live video

Live video streams do not have captions. We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Older files

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Online maps

Geographic Information System (GIS) maps, online maps, mapping services are exempt from meeting the accessibility regulations.

Pre-recorded videos

Pre-recorded time-based media published before 23 September 2020 are exempt from meeting the accessibility regulations.

Third party content that we have not paid for

Social media buttons such as Tweet/Like

What we’re doing to improve accessibility

We use Siteimprove regularly to find accessibility issues and aim to fix if found any as soon as possible.

See the Worcestershire County Council's SCULPT for Accessibility (opens in a new window) pages for more information on what we are doing to improve accessibility.

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It was last updated on 21 September 2020.

Worcestershire County Council's IT & Digital Team uses WAVE Evaluation Tool to for checking individual web pages, and the SiteImprove tool for checking and monitoring the whole site's accessibility status. Siteimprove crawls the site every five days.