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Digital Services from the Library

Digital Inclusion

Access, Explore, Interact

Digital Inclusion


Ensuring local communities have the skills and confidence to access digital information and services and to feel safe online.

Get help applying for council services

All Worcestershire Libraries have public computers and free Wi-Fi so you can get online to complete council service application forms. Library staff are also on hand to help should you need assistance. If you are not able to visit a library building but require help completing online applications such as blue badge parking permits or bus pass applications please call the customer contact centre on 01905 765765

Enrol on an online course

Adult Learning Worcestershire offer FREE courses that are designed to help people improve their digital skills; increasing their confidence when using technology and help them to feel safer online. Browse the current range of courses available and click here to book online

Digital Call Back Service

If you need help to improve your skills and confidence online our library digital champions are here to help!

Whether it's setting up an email address, connecting with family and friends online using Zoom, shopping online or getting to grips with social media - we can help you stay connected with others online.

Call 01905 822722 between 9am-5pm (Monday - Friday) and request a call back from a Digital Champion volunteer.

Worcestershire Libraries Online Assistance

Digital Champion volunteers are currently unavailable in library buildings. To ensure people can still access help with common digital tasks from home, we have set up Worcestershire Libraries Online Assistance.

The Facebook group is aimed at people with a basic knowledge of their digital devices who are looking to improve their confidence online. Library staff post regular hints and tips with tasks such as online shopping, learning how to connect with friends and family over the internet or how to access eBooks from our digital library. Simply post any queries you have within the group and a member of library staff will respond to you within 48 hours.

Additional resources available online

Free Online courses

  • Learn My Way - Free online courses for beginners, helping individuals develop digital skills to make the most of the online world.
  • Digital Unite - helping people develop their digital talents through free online technology guides, a network of computer tutors, courses and an online community of learners.
  • Mozilla Web Literacy - a framework for entry-level web literacy and 21st Century skills, shared via a free, interactive online map that encourages individuals to select what they want to learn more about, see definitions and participate in activities.
  • Age UK - Technology and Internet – Online tutorials specific to elderly users. Guides include ‘Keeping in touch with family’ and ‘Staying safe online’.

Social Media How to guides

  • Facebook – How to set up a Facebook account online
  • Facetime – The official Apple user guide
  • Skype – The official guide to setting up and making calls using Skype
  • Typing Club – A basic introduction to your computer keyboard
  • Zoom – The official guide to online communication tool Zoom

Coding basics

  • Raspberry Pi - Digital making at home projects with a different theme each week.
  • Scratch - program your own interactive stories, games, and animations – aimed at 8-16 year olds.
  • Scratch Junior -  Scratch Junior is an introductory programming language that enables young children (ages 5-7) to create their own interactive stories and games.
  • Scratch ideas – 10 Scratch activities for Children and families – a step by step guide

Staying safe online

  • Think U Know - an education programme from the National Crime Agency's CEOP command, which aims to empower children and young people aged 5-17 to identify the risks they may face online and know where they can go for support.