NHS Test and Trace and using the App

NHS Test and trace

The NHS Test and Trace service forms part of the Government’s strategy to reduce the spread of coronavirus.

Anyone who tests positive for coronavirus will be contacted by NHS Test and Trace to talk through their recent interactions. This could include places that they’ve visited or people they’ve been in direct contact with in the few days, just before and after they first got symptoms.

The people identified will then be contacted by the service and should self-isolate for 10 days, even if they do not have symptoms. The aim is to stop the virus being passed on from person to person and prevent a bigger outbreak.

If NHS Test and Trace calls you by phone, the service will be using a single phone number 0300 0135 000. The only website the service will ask you to visit is the NHS one.

Website: NHS Test and Trace (opens in a new window)

Website: NHS Test and Trace Privacy Information (opens in a new window)

The NHS COVID-19 app, now available to download for free in England and Wales, is the fastest way to see if you're at risk from coronavirus. The faster you know, the quicker you can alert and protect your loved ones and community. This app was developed by the NHS.


Easy read

Introducing the NHS COVID-19 app (opens in a new window)


NHS Test and trace App

Where can I download the app?

Website: Download the NHS COVID-19 app (opens in a new window)

Where can I get help with the app and downloading it?

Website: Get help with the app (opens in a new window)

Website: Get help downloading the app (opens in a new window)

Report a problem with the app

Website: Give feedback or report a technical problem with the app (opens in a new window)

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