Here2Help food and supplies

Most people can leave home to buy things at shops which are permitted to open.

This could be

  • to buy food or medicine
  • to collect any items including food or drink ordered through click and collect
  • a takeaway
  • to get or deposit money from a bank or post office
  • to access public services

If you are vulnerable or have to self isolating due to exposure to COVID-19

In the first instance, try to organise your shopping by going online or if you have support from any family members, friends or neighbours please let them help you with your essentials.

All supermarkets offer an online service, and some offer a next day delivery service.

If you are struggling to obtain a slot at your favourite supermarket, please try other national and local shops and supermarkets. There are many organisations and services who can provide helpful advice and tips during this time.

Try searching ‘food shopping advice during lockdown’ on the internet for further help and advice or use Website: Coronavirus (COVID-19): Accessing food and essential supplies from GOV.UK (opens in a new window)

If you are not online, please see our section below if you do not have internet access.

Website: Coronavirus (COVID-19): Accessing food and essential supplies from GOV.UK (opens in a new window)

If you are vulnerable, we may be able to provide further support if you have not been successful with the other delivery options using a supermarket referral scheme:

As part of the scheme we may be able to refer you for a priority shopping delivery slot at Iceland or Tesco. Please contact Here2Help about a referral if you have not been able to access food and other essential supplies, due to circumstances related to COVID-19 including:

  • individuals who are unable to access food as they are following enhanced social distancing. This includes individuals outside the shielded group but with pre-existing health conditions or circumstances which mean they are at increased risk of severe illness from COVID-19
  • individuals unable to access food as they are self-isolating at home due to exposure to COVID-19 (or suspected exposure in the absence of verification through testing); This category also relates to people who have been contacted by track and trace and may have been in close contact with someone who has Covid-19

If you do not have internet access

  • if you have support from any family members, friends or neighbours please let them help you with your essentials
  • as an alternative, Morrisons supermarket has created a ‘Doorstep’ delivery service, which you can order by phone
  • doorstep deliveries can be ordered by phoning 0345 6116111, option 5 and choosing from a list of 47 essential grocery items
  • in order to use this service you must live within 10 miles of a Morrisons store
    • deliveries will adhere to the current social distancing rules so to avoid contact
    • Morrisons strongly encourage contactless card payments only, if this isn't possible chip and pin card payments are available but no cash payments can be accepted
    • orders must be placed before 5.00pm for next day delivery

If you need a referral to a food bank

  • there are foodbanks located across Worcestershire
  • there may also be other charitable organisations in your area who can offer free food parcels
  • in the event of a crisis where you are unable to afford to purchase food and supplies please contact Here2Help to discuss making a referral

Further support

Free School Meals