Essential maintenance to our online payments system

MECC training

There are two parts to MECC training in Worcestershire.

The first part is MECC e-learning which is open to everyone as an introduction to MECC:

  • completion of MECC e-learning is a mandatory requirement for attending MECC face to face skills training
  • e-learning takes approximately 30 minutes to complete and can be completed as a standalone learning package

The second part of the training is MECC skills training which builds on the e-learning.This supports frontline staff and volunteers to develop the skills, confidence and knowledge to help Make Every Contact Count.

To find out if you should you complete MECC e-learning only or e-learning and skills training visit this page: learning aims and objectives for MECC e-learning and skills training, and which part/s of the MECC training package is relevant for you.

To access MECC e-learning and further information about the skills training, please choose your organisation:

MECC Train the Trainer courses

There are no future training date at present due to COVID-19.

Please register your interest via email

Please note you must complete the MECC e-learning and the skills training before attending. Please send copies of your certificates with your request to join either course.

Other training opportunities

In addition to the MECC e-learning and skills training we provide there are other related e-learning opportunities. Find out more about other training opportunities

Skills training resources