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COVID-19 (coronavirus) advice for care providers

If you suspect that you have the COVID-19 (coronavirus)

Step 1 - Stay at home if you have coronavirus symptoms

Anyone with symptoms should stay at home for at least 7 days.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home.

After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days.

After 7 days, if you no longer have a high temperature you can return to your normal routine.

If you still have symptoms after 7 days:

  • if you still have a high temperature, stay at home until your temperature returns to normal
  • if you still have a cough after 7 days, but your temperature is normal, you do not need to continue staying at home. A cough can last for several weeks after the infection has gone.

Anyone who meets the above criteria should not go to a GP surgery, community pharmacy or hospital. You do not need to contact 111 to tell them you're staying at home.

Advice about staying at home can be found at GOV.UK - Self-isolation if you or someone you live with has symptoms (opens in a new window).

Step 2 - Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

NHS online coronavirus service can be accessed via NHS 111 online - About coronavirus (COVID-19) (opens in a new window)

Only call 111 if you cannot get help online.

Anyone who meets the above criteria should not go to a GP surgery, community pharmacy or hospital. Instead they should contact NHS 111, stay indoors and avoid close contact with other people. 

Please note

To download a print-friendly version of this page, please go to If you suspect that you have the COVID-19 (coronavirus) guidance (print friendly version) (opens in a new window) page.

All the posters and other guidance documents are available at the COVID-19 (coronavirus) advice for care providers documents (opens in a new window) page.

For general information and updates please visit the Coronavirus page.