COVID-19 (coronavirus) advice for care providers

If a person is identified in the home

For more information visit GOV.UK - Guidance for social or community care and residential settings on COVID-19 (opens in a new window).

Step 1

If a visitor or staff member has symptoms of COVID-19 (which includes a high temperature and a new, continuous cough) ask them to leave the building, return home to self-isolate and direct them to the NHS 111 online site immediately for advice.

See the If you suspect that you have the COVID-19 (coronavirus) page for more information. You can also download the if you suspect that you the COVID-19 (coronavirus) poster and print it.

Step 2

If the person is a resident or too ill to leave the building, isolate them in a bedroom (preferably with en-suite toilet) and call NHS 111.

If the patient requires immediate medical intervention call 999 and advise ‘at risk’ of COVID-19.

Step 3

Put up a ‘DO NOT ENTER’ room sign.


Download: Notice of isolation

Step 4

Limit contact where possible. A single use apron, gloves, fluid repellent surgical mask and visor should be worn. Further advice can be sought from PHE/HPT.

Step 5

If a person has been isolated, when they leave the room it must be cleaned, and the curtains replaced. See the Caring for a person with suspected or confirmed COVID-19 in the care home setting page for more information.

Please note

All the posters and other guidance documents are available at the COVID-19 (coronavirus) advice for care providers documents (opens in a new window) page.

For general information and updates please visit the Coronavirus page.

See also