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Digital Showcase

Our digital response to Coronavirus (COVID-19)

At Worcestershire County Council we developed an online Here2Help service to coordinate support efforts through the county in response to coronavirus.

The Here2Help website initially comprised two online forms that focused on requests for help and offers of support from the public and organisations.

The site and the two forms were up and running within two days, and this included a back end dashboard to enable staff to match requests and offers based on needs and location.


As the needs evolved and the back office staff started to see the data coming in, more filters and functionality was added. The website and digital response includes the following:

  • On-line form for requests for help from the public
  • On-line form for offers of help from the public and organisations
  • Ability to share data with District Councils and the Voluntary Community sector to cover gaps in support and enable resilience
  • A dedicated telephone number for residents who are unable to access the online form. This is the adult social care access centre number which has been expanded to support Here2Help.
  • Ability for staff to match requests to offers facility for staff with one click
  • GIS mapping showing a Countywide view of all requests and offers
  • DBS (Disclosure and Barring Service) checks filter
  • Reporting functionality

We have been acknowledged for our rapid digital response during Coronavirus (COVID-19)

We appear in the following articles

Our other developments

Residents, businesses, workers, visitors and students in Worcestershire rightly expect their interactions with the council to be as straightforward, connected, convenient and technologically advanced as possible. Council staff, too, have similar expectations of the tools they use to do their jobs.

We therefore have imperatives to operate as efficiently as possible. These are just some of the digital transformation projects we have developed: