Digital project showcase

CSW Appointment System

Community Social Worker Appointment Booking System

An online application that allows professionals to book telephone appointments for social work advice from the Community Social Work Team within the Family Front Door

  • School Professional access via a button on the ChS Portal
  • Non School Professionals access via the Family Front Door Professionals Portal
  • Allows professionals to interactively search for available slots and book a time that is suitable for them
  • Professional has the opportunity to give details of what they want to discuss in advance so the Social Worker can prepare for the appointment. This gives the professional a better customer experience
  • Community Social workers manage all appointments through a dashboard
  • Managers have the ability for complete administration of the site – including number of available appointments, duty times, locations of duty Social Workers
  • Appointments can be assigned to individual Social Workers
  • Dashboard is fully searchable and has the ability to be filtered to suit the users