Digital project showcase

School Transport

The School Transport project aimed to improve the end-to-end application process for school / college transport

This service includes:

  • Online applications for School or College Transport
  • A range of services were developed: New Applications, Appeals, Replacement or Stolen Passes, Passes No Longer Required, Change of Address
  • Application Tracker – to allow customers to track the progress of their application
  • Integration of an online payment system
  • Review of the website content to enable customers to find information quicker and easier
  • Creation of a dashboard system for back office staff to manage and administer high volume application requests

The same approach was adopted for Concessionary Bus Passes (pensioner passes, disabled and disabled with companion)