Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Issues with text

some download links may not sense when read on their own; this fails WCAG 2.1 success criterion 2.4.4
the same link text is used for links going to different destinations; this fails WCAG 2.1 success criterion 2.4.4
some table headings are missing a scope, this fails WCAG 2.1 success criterion 1.3.1

We plan to fix the issues by June 2022.

we have one page where related links should be written as links; this fails WCAG 2.1 success criterion 1.3.1

We plan to fix the issue by 1 May 2021.

Issues with forms

there is one page where the input fields do not have unique ids; this fails WCAG 2.1 success criterion 4.1.1
there are pages where the input fields can't identify what their purpose is programmatically; this fails WCAG 2.1 success criterion 1.3.5
there is one page where the form controls do not have have labels; this fails WCAG 21 success criterion 1.3.1

We plan to fix the issues by June 2022.

Issues with files

there may be some files that are not fully accessible

We use Siteimprove tool to monitor any issues regarding accessibility and aim to fix any issues that has been found as soon as possible. We use Adobe Pro's accessibility checker to check the PDF documents and Microsoft Office Accessibility Checker to check any Microsoft Office files. We have also created a guidance for our staff how to make accessible documents, for more information on this, please see the SCULPT for Accessibility page.

Issues with third-party applications

We use some third-party applications which might not all be fully accessible, but the third-party companies are either in the process of reviewing their applications or have reviewed the applications and given a statement when the issues are going to be fixed. For more information, please see below.

Adult Services Provider Portal (opens in a new window) by ContrOCC. Accessibility statement: Work to fix any accessibility issues is in progress, to be completed by 30 April 2021.

Applying for a school place (Citizen Portal) by Capita, please read the accessibility statement for Citizen Portal (opens in a new window).

Coroners Portal (opens in a new window) by Civica. Accessibility statement: Civica Legal upgrade v6.8h has been applied to test environment but issues were found, fixes supplied and currently being re-tested. We’d expect go live in early February.

CQC ratings (opens in a new window) by Care Quality Commission. Accessibility statement: Work to fix any accessibility issues is in progress, to be completed by 30 April 2021.

Planning Applications Search Service (opens in a new window) by Swift Datapro Software Limited. Accessibility statement: We are assessing the options for upgrading the current portal to meet accessibility regulations. We would anticipate that an upgrade to the system will take place within the next six months.

Online library services (opens in a new window) by Sirsi Corporation. Accessibility statement: The system uses version 5.0.1, planned upgrade to version 5.0.2 is in first quarter 2021. The new version focuses more on the accessibility of the interface and it should fix all the areas of non-compliance issues which are in the current version 5.0.1. Note, however, that the “Success Criterion 1.4.10 Reflow”, may need to be covered in some other release in the future.

Online payments (opens in a new window) by Civica, please read the accessibility statement for CivicaPay eStore2 (opens in a new window).

Registration Service (opens in a new window) by Civica. Accessibility statement :Civica Legal upgrade v6.8h has been applied to test environment but issues were found, fixes supplied and currently being re-tested. We’d expect go live in early February 2021.

Schools account payment (opens in a new window) by Civica. Accessibility statement: A fully accessible version is available upon upgrade. A business case has been submitted for approval of this.

Worcestershire Business Events Portal (opens in a new window) by Tractivity. Accessibility statement: Work to fix any accessibility issues is to be completed by 30 April 2021.

Disproportionate burden

We have not identified anything that qualifies as disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.

Content that’s not within the scope of the accessibility regulations

Regulations do not apply to the following content of a website or mobile application of a public sector body:

Live video

Live video streams do not have captions. We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Older files

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Online maps

Geographic Information System (GIS) maps, online maps, mapping services are exempt from meeting the accessibility regulations.

Pre-recorded videos

Pre-recorded time-based media published before 23 September 2020 are exempt from meeting the accessibility regulations.

Accessibility