Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Issues with text

some download links may not sense when read on their own; this fails WCAG 2.1 success criterion 2.4.4 (link purpose (in context))
the same link text is used for links going to different destinations; this fails WCAG 2.1 success criterion 2.4.4 (link purpose (in context))

We plan to fix the issues by November 2020.

Issues with forms

there are forms where the form elements are not grouped; this fails WCAG 2.1 success criteria 1.3.1 (info and relationships) and 3.3.2 (labels or instructions)
there are some pages where we use input fields that have no description; these fail WCAG 2.1 success criteria 1.3.1 (info and relationships), 3.3.2 (labels or instructions) and 4.1.2 (name, role, value)

We plan to fix the issues by November 2020.

Issues with files

there may be some files that are not fully accessible

We use Siteimprove tool to monitor any issues regarding accessibility and aim to fix any issues that has been found as soon as possible. We use Adobe Pro's accessibility checker to check the PDF documents and Microsoft Office Accessibility Checker to check any Microsoft Office files. We have also created a guidance for our staff how to make accessible documents, for more information on this, please see the SCULPT for Accessibility page.

Issues with third-party applications

We use some third-party applications which might not all be fully accessible, but the third-party companies are either in the process of reviewing their applications or have reviewed the applications and given a statement when the issues are going to be fixed. For more information, please see below.

Adult Services Provider Portal (opens in a new window) by ContrOCC. Accessibility statement: Work to fix any accessibility issues is in progress, to be completed by 31 January 2021.

Applying for a school place (Citizen Portal) by Capita. Accessibility statement: The fully accessible new version will be installed to test environment in September 2020 and to the live environment by latest in January 2021 or earlier if there are no any issues with the testing environment.

Coroners Portal (opens in a new window) by Civica. Accessibility statement: The fully accessible new version will be installed to test environment in autumn 2020 and to the live environment by latest in January 2021 or earlier if there are no any issues with the testing environment.

CQC ratings (opens in a new window) by Care Quality Commission. Accessibility statement: Work to fix any accessibility issues is in progress, to be completed by 31 January 2021.

Meetings, agendas and minutes Portal (Post April 2014) (opens in a new window) by Civica. Accessibility statement: The system partly complies with the Web Content Accessibility Guidelines version 2.1. AA standard, the calendar view has some colour contrast issues that we aim to get fixed by 31 December 2020.

Planning Applications Search Service (opens in a new window) by Swift Datapro Software Limited. Accessibility statement: This site is currently not accessible but is in the process of being updated.

Online library services (opens in a new window) by Sirsi Corporation. Accessibility statement: The system uses version 5.0.1, planned upgrade to version 5.0.2 is in first quarter 2021. The new version focuses more on the accessibility of the interface and it should fix all the areas of non-compliance issues which are in the current version 5.0.1. Note, however, that the “Success Criterion 1.4.10 Reflow”, may need to be covered in some other release in the future.

Online payments (opens in a new window) by Civica. Accessibility statement: Work to fix any accessibility issues is in progress, to be completed by 31 October 2020.

Registration Service (opens in a new window) by Civica. Accessibility statement: The fully accessible new version will be installed to test environment in autumn 2020 and to the live environment by latest in January 2021 or earlier if there are no any issues with the testing environment.

Worcestershire Business Events Portal (opens in a new window) by Tractivity. Accessibility statement: Work to fix any accessibility issues is to be completed by 30 November 2020.

Disproportionate burden

We have not identified anything that qualifies as disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.

Content that’s not within the scope of the accessibility regulations

Regulations do not apply to the following content of a website or mobile application of a public sector body:

Live video

Live video streams do not have captions. We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Older files

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Online maps

Geographic Information System (GIS) maps, online maps, mapping services are exempt from meeting the accessibility regulations.

Pre-recorded videos

Pre-recorded time-based media published before 23 September 2020 are exempt from meeting the accessibility regulations.

Accessibility